Client Services Coordinator

Hybrid Client Services Coordinator

Location: Phoenix, AZ

Schedule: Monday–Friday | Hybrid (4 days onsite, 1 day remote)

Training: Onsite, Monday–Friday, 9:00am–6:00pm

Shift After Training: Monday–Friday, 8:30am-5pm

Environment: Corporate Office

Overview

We are seeking a detail‑oriented and client‑focused Client Services Coordinator to join our Phoenix team. In this call‑center–driven role, you will support plan sponsors by answering inbound calls and emails, troubleshooting client issues, and partnering with internal teams to ensure exceptional service.

This opportunity is ideal for someone who excels in fast‑paced customer support environments, communicates clearly, and enjoys working cross‑functionally to resolve issues efficiently.

Key Responsibilities

• Respond to plan sponsor email and phone inquiries, providing accurate solutions using established company policies.
• Manage a dedicated book of business, ensuring advisors and sponsors receive high‑quality service and administrative support.
• Set and manage client expectations to ensure alignment with process timelines and deliverables.
• Collaborate with internal departments to troubleshoot and resolve client issues quickly and effectively.
• Identify and resolve system tickets at first contact whenever possible.
• Share data‑driven insights with product teams to support platform improvements and roadmap planning.
• Participate in scheduled client conference calls to provide plan updates and issue resolution progress.
• Create and manage service tickets, documenting all interactions within internal tools.
• Conduct timely follow‑ups to ensure complete and accurate issue resolution.
• Support complaint handling, escalate issues to Legal or Compliance when appropriate, and ensure proper documentation.

Required Skills & Qualifications

• Strong customer service skills; experience supporting high‑volume communications.
• Excellent administrative, problem‑solving, and critical‑thinking abilities.
• Strong attention to detail and accuracy in documentation.
• Call center experience preferred .
• Financial services experience preferred .
• Bilingual Spanish preferred .

Work Environment

• Corporate, collaborative environment.
• Hybrid model: 4 days onsite in Phoenix, 1 day remote.
• Must attend full onsite training for the first weeks of employment.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Jan 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.