Manager, Quality Assurance

The Manager of Quality Assurance is tasked with supporting the development, implementation, management, and execution of product quality surveillance and reporting for Red Bull North America while assisting Global Quality Management with resolution processes. This position is also responsible for ensuring compliance with the FDA Food Safety Modernization Act (FSMA) and Safe Foods for Canadians Regulations (SFCR). The role involves working collaboratively across various teams within Operations as well as with other business stakeholders such as Regulatory, Legal, Communications, and Sales & Distribution departments. Reporting directly to the Director of Quality Assurance, this position also works in partnership with the Quality Assurance Coordinator, who oversees Red Bull North America's consumer complaint program.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Responsible for supporting all product quality management activities for Red Bull North America in the U.S. market, including surveillance, reporting, management, and resolution.

  Assist in receiving, assessing, reporting, and managing complaints.

  Collaborate with other RBNA QA team members and the Red Bull Global Quality Management team to report product quality issues and develop action plans for resolution.

  Participate in quality-related special projects with local supply chain partners.

  Help develop and maintain strong relationships with key internal stakeholders, including Operations, Regulatory, Legal, Communications, and Sales & Distribution teams.

  Assist in implementing third-party food safety audits for owned warehouse locations.

  Work with business partners to track and report all product quality issues, escalating them as needed.

  Support the execution of the consumer complaint program (day-to-day management conducted by the QA Coordinator).

• Assist in ensuring Red Bull's compliance with applicable FSMA (Food Safety Modernization Act) and SFCR (Safe Food for Canadians Regulations) requirements.

  Develop a comprehensive understanding of Red Bull Canada's SFCR Preventive Controls Plan (PCP).

  Collaborate with Global Quality Management to ensure that documented procedures remain accurate and up to date.

  Monitor current and upcoming food safety regulations and provide updates to local and global key stakeholders as needed.

  Provide support for Red Bull North America's FDA food facility registrations, as well as those for the Red Bull Distribution Company.

  Assist with the management of the Red Bull North America U.S. State Beverage License program.

• Assist with fulfilling quality-related customer requests, including customer questionnaires, specification sheets, audit certificates and reports, ingredient/nutrition facts certificates, and similar documents.

  Collaborate directly with Global Quality Management to submit and manage customer inquiries in alignment with their specified deadlines.

  Ensure that the requesting parties (RBNA Sales and customer accounts) have a clear understanding of guidelines regarding the information that can or cannot be provided, as well as the expected turnaround times for delivering the requested materials or documentation.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• EXPERIENCE, KNOWLEDGE, & EDUCATION (IF APPLICABLE) REQUIRED
• A minimum of 5 years of experience in quality management within the food or consumer packaged goods (CPG) industry.
• Comprehensive understanding of HACCP principles and U.S./Canadian food safety regulations, including the Food Safety Modernization Act and Safe Foods for Canadians Regulations.
• Must have completed PCQI training or be a candidate for certification.
• Experience in training or implementing GFSI third-party audit schemes within a warehouse facility.
• Proven ability to build strong relationships and engage effectively with cross-functional leadership teams.
• Familiarity with confidentiality protocols related to quality issues and communications.
• Previous experience managing and supporting a consumer complaint program.
• Prior experience in supervising one or more team members.
• Strong written and interpersonal communication skills.
• Bachelor’s degree in Food Science, Biological Science, or a related field.

• Travel 20-30%
• Permanent
• Benefits eligible