Licensed Insurance Customer Service Representative

Job Description

Job Description

Valley Insurance Professionals is seeking a dedicated Licensed Insurance Customer Service Representative to join our team at our office in Phoenix, Arizona. As a leading insurance agency in the heart of the Valley, we take pride in serving our community with a personal touch and unwavering commitment.

As our newest team member, you will be the face of our agency, providing exceptional customer service to policyholders, addressing inquiries, and ensuring their insurance needs are met with professionalism and care. Your role will be vital in maintaining our reputation for excellence and customer satisfaction. We are a close-knit team that values collaboration, growth, and a positive work environment. You will have a positive attitude, great problem-solving skills and communication skills, and be a great listener.

If you are passionate about building relationships, providing top-tier service, and working in a supportive team environment, Valley Insurance Professionals invites you to apply and grow with us!

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Ongoing Training Seminars

Equipment Provided

Hands on Training

Holidays Off

Assist customers with their insurance inquiries, policy changes, and claims processing.

Maintain accurate records of client interactions and policy details.

Proactively reach out to clients nearing policy renewal to ensure timely updates and reviews.

Address and resolve customer issues in a professional and efficient manner.

Ability to recognize cross-sell/upsell opportunities.

An Active Arizona Property & Casualty License is required.

Previous experience with Allstate systems.

Must be able to work 8:30 AM to 5:30 PM local time in office.

Our core values are having a positive attitude, being a team player, being enthusiastic, and taking pride in a value-based insurance company.

Insurance Customer Service Experience: 1 year of prior insurance experience in customer service.

Interpersonal Skills: Strong interpersonal abilities to interact effectively with clients and team members.

Organizational Skills: Ability to manage multiple tasks while paying attention to detail.

Tech Proficiency: Comfortable using computer systems and databases proficiently.

Positive Attitude: A positive and inviting demeanor to create a welcoming environment for clients and colleagues.