IT Desktop Support Technician

Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment. Responsibilities The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities. + Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users. + Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required. + Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. + Follow up with customers to ensure their technology needs are being met and issues are resolved. + Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance. + Provide desktop/laptop break/fix/maintenance support + Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms) + Document incidents, problems and requests in the company ticketing system (ServiceNow). + Ensures detailed work notes are documented with every ServiceNow ticket. + Escalate critical incidents to Management as needed. + Perform regular stock room audits to assist the IT Asset Management team + Day-to-day-operational activities associated with shipping and receiving of IT hardware. + Work independently while simultaneously being a collaborative team member striving for team success. + Follow standard operating procedures around process and documentation. + Keeps current with market trends and demands. + Performs other functionally related duties as assigned. + May be required to work overtime as assigned. Top Skills' Details- + ServiceNow: understand how to prioritize incidents and service requests + Microsoft Windows 10/11: understand basic system administration, user support, and troubleshooting + Hardware Support: imaging, setup, basic repairs + Troubleshooting: Be able to walk through the progression from basic to complex troubleshooting before escalating. + Basic network concept, TCP/IP, etc -Baseline understanding of Cloud environments, Specifically Azure nice to have. Also nice to have any foundation of scripting or automation (Python, Powershell). Qualifications + Associates degree: proven industry experience will be acceptable in lieu of degree + 2-3 years of experience in IT Desktop Support with a focus on end user facing services + A+ Certification highly desirable + Experience with Windows 10 + Knowledgeable in Microsoft Office Applications + Working knowledge with Help Desk ticketing systems such as ServiceNow Preferred: + Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber + Troubleshoot and installation of Laptops/PC, printers, and copiers + Experience working with Active Directory + Basic Networking (TCP/IP) + Cisco Phones and Soft Phones + Microsoft MCP (Microsoft Certifications) Skills Customer service, Troubleshooting, Desktop, Technical support, ticketing system, Hardware, Microsoft, asset management, active directory, ServiceNow, imaging, windows Additional Skills & Qualifications Active Directory, A+ Certification highly desirable. Baseline understanding of Cloud environments, specifically Azure nice to have. Also nice to have any foundation of scripting or automation (Python, PowerShell). Pay and Benefits The pay range for this position is $58240.00 - $66560.00/yr. Company has great benefits and an average of 20 holidays per year. Workplace Type This is a fully onsite position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Aug 8, 2025. h4> About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.