Commercial Claim Technical Specialist (General Liability)

POSITION SUMMARY / OBJECTIVE

The primary role of the Claim Technical Specialist is to investigate, evaluate, negotiate, and settle serious injury/damage claims involving moderate to large loss exposures in multi-jurisdictions, applying coverage, laws and regulations accordingly; reporting to upper management and reinsurers within necessary timelines and guidelines.

POSITION RESPONSIBILITIES

• Promptly review new losses and determine initial plan of action in the handling of the claim
• Analyze coverage as it relates to the facts and allegations of the claim; prepare Reservation of Rights and Declination of Coverage letters, as applicable
• Identify serious injury/damage losses and report them timely to upper management, reinsurers, and update each as necessary
• Promptly evaluate all claims as the investigation develops and establish and adjust reserves as warranted in order to ensure accurate reserving commensurate with claim exposure
• Review all expense bills for appropriateness, accuracy and adherence to Company billing guidelines within the Company's e-billing system
• Recognize, notify, and pursue other culpable parties and seek contribution from such other responsible parties as warranted
• Work closely with defense counsel in the defense of all litigated claims in accordance with an established litigation plan and legal budget
• Negotiate claim settlements; attend mediations, settlement conferences and trials
• Mentor Claim Examiner trainees and/or new Claim Examiners
• Other duties as required

KNOWLEDGE / SKILLS / ABILITIES

• Demonstrates experience or ability to deal with significant/complex coverage matters
• Excellent written and oral communication skills
• Exhibit sound negotiation, critical thinking, and problem-solving capabilities
• Outstanding customer service, attention to detail, and multi-tasking skills
• Strong computer skills, including the ability to work effectively in a claims management systems and strong knowledge of Microsoft applications (Outlook, Word, Excel)
• Ability to exercise independent judgment with moderate supervision in handling claims within reserve and settlement authority
• Ability to travel as warranted (i.e - mediations, trials, and settlement conferences)

EDUCATION/EXPERIENCE/CERTIFICATIONS

• Bachelor's Degree required
• 5+ years of commercial property and casualty claims handling experience, experience with complex litigated claims highly preferred
• General liability experience required
• 3+ years of litigation management experience
• Previous experience with Excess & Surplus Lines (E&S) preferred
• CPCU or SCLA or CCLA or AEI designation preferred
• Must have a valid adjuster license in designated home state (or willing to obtain one within 60 days after hire) with the ability to obtain additional non-residential adjuster licenses

PHYSICAL DEMANDS

• Physical demands are considered to be that of an office environment, climate controlled, with minimal physical exertion. This position requires prolonged sitting, ability to utilize a computer and interactions with others in meetings or via phone.
• Ability to travel as necessary according to business needs

IFG Companies is an equal opportunity employer committed to a diverse workforce. M/F/D/V

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