Housekeeping Supervisor

Job Description

Job Description

The Marriott Phoenix Resort Tempe at The Buttes is looking for a talented Housekeeping Supervisor to join our amazing team at this one of a kind resort.

About The Marriott Phoenix Resort Tempe at The Buttes:

This unique resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

Job Description:

BASIC PURPOSE: Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

ESSENTIAL FUNCTIONS:

• Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

NON-ESSENTIAL FUNCTIONS:

• May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

Knowledge and Skills:

Education: High school education or equivalent experience.

Experience: Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Skills and Abilities:

• Requires working knowledge of Housekeeping and the hotel's/ Interstate's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.
• Ability to communicate information and hotel services to management and guests.

What will it be like to work for the Marriott Phoenix Resort Tempe at The Buttes?
As owner/ operator franchise company we believe that our staff is what sets us apart from others. With a proven track record, we strive to provide opportunities to create long gravity with a continued focus on developing team members. The staff culture is our highest priority and reflects on the service we provide to our guests. As a team our mission is to continuously move up the bar to be the best.

Job Type: Full-time.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Experience:

• Cleaning: 1 year (Preferred).

Benefit Conditions:

• Waiting period may apply.

E.O.E.