Customer Support Representative

Why Join Us?

Join DAS Technology, a pioneering SaaS company revolutionizing consumer engagement through cutting-edge digital technology. As the force behind the automotive industry’s first next-level Consumer Data & Experience Platform® (CDXP), we empower over 9,200 retailers and OEMs to increase consumer response and lead conversions by leveraging patented AI-powered digital technology that delivers measurable ROI. If you’re passionate about innovation and eager to make an impact in a dynamic environment, DAS Technology is where you can thrive. Be part of our journey to transform the way businesses connect with consumers—apply today and help shape the future of consumer engagement.

What You'll Do

A successful Customer Support Representative (Client Activation & Support Specialist) will play a key role in ensuring a positive, efficient, and smooth client experience throughout both the onboarding process as well as with any ongoing customer support, either directly or indirectly with the client. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone/chat-based customer support environment are a plus.

This is a full-time position working onsite at our headquarters in Old Town Scottsdale.

Responsibilities

• Activate and launch new client products and services with accuracy and efficiency
• Provide front-line support to our clients via phone, email, and chat, with the aim of first-contact resolution
  
• Represent the organization as a subject matter expert for our products
• Cross-train team members to be comfortable, confident, positive, and productive representatives of DAS with any front-facing dealership interactions
• Follow up with clients and internal team members on required information for successful launches
• Handle product renewals, upgrades, downgrades, and cancellations within specified time frames
  
• Perform audits, reporting, and special projects as requested

Requirements

• Excellent organizational skills and superb time management
• Ability to work with team members across multiple locations
• Ability to maintain processes that support the business functions within your span of control
• Proficiency and experience with Microsoft PowerPoint, Word, and Excel
• Ability to multitask and work under pressure
• Effective verbal and written communication with customers, other departments, and team members
• Ability to handle difficult customer situations
• Technical proficiency with email programs and ticketing systems
• A track record of being extremely professional with prospects, customers, and internal team members
• Enthusiastic, professional, passionate, and career-oriented

Education

The ideal candidate will have ONE or more of the following:

• Bachelor’s degree from an accredited university
• Advanced education from a recognized program
• Demonstrated business knowledge and equivalent work experience

We expect high levels of engagement and results, but the rewards and satisfaction of shaping a high-performing team and culture are unparalleled!

Our Culture & Benefits

At DAS Technology, we believe that our success is rooted in our exceptional culture and the unique benefits we offer. We provide a range of comprehensive benefits, including free healthcare options, student loan repayment assistance, home purchase and refinancing support, and a no-cost veterinarian discount plan. Our commitment to employee well-being is reflected in our monthly half-days and the DASVentures employee-led group, which organizes health and wellness initiatives along with team-building activities. Join a workplace where innovation thrives, and employees are truly valued.

Key Benefits

• Healthcare : Free & company-subsidized medical, dental, and vision plans.
• Financial Support : 401k & Roth 401k with company match, incentive stock options, and student loan repayment assistance.
• Work-Life Balance : Competitive PTO, 11 paid holidays, paid parental leave, and monthly bonus half-day Fridays.
• Employee Well-Being : Free life and disability insurance, mental wellness programs, and pet care discounts.
• Career Growth : Tuition and training reimbursement programs.
• Dynamic Environment : Modern, fun, and friendly workplace.

Plus More! Enjoy a comprehensive benefits package designed to support your health, happiness, and financial success.

Equal Opportunity Employer

DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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