Customer Service Representative

East Maryland Animal Hospital
Phoenix, AZ

Job description

Do you enjoy a fast paced day without compromising Patient care? Then come join the team at East Maryland Animal Hospital , our team works hard to create an environment to foster growth, development, and leadership . We have a diverse team with a variety of experiences and skill sets. It is vital we work together and take initiative to help each other where needed for the best of our patients. Our team promotes a safe environment to not only ask questions but voice your opinion. We want to know your thoughts, ideas, questions, and suggestions!

Why chose East Maryland Animal Hospital?

  • Our team of doctors and technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment services.
  • Our hospital is open for regular appointments as well as offering urgent care services, there is never a dull moment and always much to learn!
  • We work hard and have difficult days, but we get through them as a TEAM. We like to laugh and have a good time while we do it!
  • Schedule –Full Time Rotating Shift with weekends
    • Clinic is open 6 days per week: Mon-Fri 7am-6pm, Sat 8am-2pm
    • At East Maryland Animal Hospital, we believe that each team member should be compensated considering their knowledge, skills, and experiences.

About You:

  • Greeting clients and answering phones with a positive attitude at all times
  • Scheduling appointments
  • Helping check in and check out clients
  • Triaging well and sick animals
  • Helping take care of customer's needs with medications and diets
  • Processing paperwork
  • Handling financial transactions
  • Discussing billing, appointment reminders and other notifications to patients
  • Communication in timely and effective methods with veterinarians and other team members
  • Positive attitude and TEAM Player personality
  • Excellent communication skills
  • Adaptable to the demands of the day
  • Ability to work efficiently, and remain calm during stressful situations

Benefits:

  • 401k
  • Medical/Dental/Vision
  • Short/Long term disability
  • Life insurance
  • CE allowance for credentialed technicians
  • Quarterly bonus opportunities
  • Paid time off
  • Employee pet discount

Posted 2025-12-15

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