Customer Service Representative

Job description

Do you enjoy a fast paced day without compromising Patient care? Then come join the team at East Maryland Animal Hospital , our team works hard to create an environment to foster growth, development, and leadership . We have a diverse team with a variety of experiences and skill sets. It is vital we work together and take initiative to help each other where needed for the best of our patients. Our team promotes a safe environment to not only ask questions but voice your opinion. We want to know your thoughts, ideas, questions, and suggestions!

Why chose East Maryland Animal Hospital?

• Our team of doctors and technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment services.
• Our hospital is open for regular appointments as well as offering urgent care services, there is never a dull moment and always much to learn!
• We work hard and have difficult days, but we get through them as a TEAM. We like to laugh and have a good time while we do it!
• Schedule –Full Time Rotating Shift with weekends
  • Clinic is open 6 days per week: Mon-Fri 7am-6pm, Sat 8am-2pm
  • At East Maryland Animal Hospital, we believe that each team member should be compensated considering their knowledge, skills, and experiences.

About You:

• Greeting clients and answering phones with a positive attitude at all times
• Scheduling appointments
• Helping check in and check out clients
• Triaging well and sick animals
• Helping take care of customer's needs with medications and diets
• Processing paperwork
• Handling financial transactions
• Discussing billing, appointment reminders and other notifications to patients
• Communication in timely and effective methods with veterinarians and other team members
• Positive attitude and TEAM Player personality
• Excellent communication skills
• Adaptable to the demands of the day
• Ability to work efficiently, and remain calm during stressful situations

Benefits:

• 401k
• Medical/Dental/Vision
• Short/Long term disability
• Life insurance
• CE allowance for credentialed technicians
• Quarterly bonus opportunities
• Paid time off
• Employee pet discount