Field Service Tech
Kforce has a client that is seeking a Field Service Tech in Avondale, AZ. Key Tasks:
- Support Key customer in-person as an on-site based Field Service Engineer
- Enter service calls in a timely and efficient manner and effectively manage backlog using CRM system
- Professionally present and demonstrate each piece of equipment to clients, staff, and others
- Effectively install and train on equipment from printing to maintenance and special applications
- Diagnose and repair electrical and mechanical malfunctions to ensure operational standards
- Rebuild, refurbish and update equipment as needed
- Understand the application of all chemicals and inks for purposes of functional use in all machines
- Maintain an inventory of onsite spare parts to be managed and cycle-counted regularly
- Communicate potential sales opportunities
- Share issues and best practices with other Field Service Engineers and supporting staff and actively participate in required support organization meetings
- Assist customers via telephone and in-person to diagnose and repair
- Occasionally perform detailed mechanical, electrical and maintenance service at other customer sites
- Bachelor's degree in Electrical, Mechanical or Engineering degree from an Accredited Institute or 7+ years of experience as a Field Service Engineer servicing electrical/mechanical/printers
- Able to read and understand blueprints and schematic drawings
- Ability to bend, stoop, crawl, grab, and work within confined spaces
- Excellent verbal, written, presentation and communication skills
- Strong computer skills with proficiencies in Microsoft Office software
- Ability to work collaboratively and individually with internal and external teams, work with minimal supervision and in high-pressure environments
- Able to work non-standard work weeks with potential for overtime
- Valid Passport and Driver's License (travel insurance is provided)
- Previous experience with inkjet printers is preferred
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