Program Manager

The Institute of International Education (IIE) is hiring a Senior Program Manager, International Student Recruitment for our Middle East Programs and Outreach Department supporting NYU Abu Dhabi. We invite you to join a team united by our mission to help people and organizations forge brighter futures through educational exchange and lifelong learning. Working at IIE is more than just a job; it's a chance to make an impact. To collaborate with a passionate team, grow your skills, and contribute to programs that change lives around the world.

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Job Summary

The Senior Program Manager, International Student Recruitment is the subject matter expert (SME) and key driver for the development and implementation of a strategic student outreach/recruitment campaign to attract qualified applicants in designated world regions on behalf of NYU Abu Dhabi (NYUAD). This position has primary responsibility to develop specific regional plans to drive student applications to NYUAD, optimize initiatives and activities to enhance the student application pool, conduct data-driven impact analysis of recruitment activities on application targets from each region, and develop focused reports to communicate success and strategies to change approaches as required. This position is responsible for management of operations, personnel, and budget allocations of the IIE/NYUAD Program, including supervision of direct reports (3), international contractors through a third-party Employer of Record (EOR) (4), and a dotted-line (matrix) reporting structure for outreach officers in IIE International Offices (4). The Senior Program Manager represents IIE/NYUAD in interactions with NYUAD admissions leadership and team members.

Essential Functions:

• Manages the daily activities of the NYUAD program, including overseeing operations, budget allocations, personnel, and policy decision-making.
• Provides guidance and direction to a global team of international recruitment professionals to achieve program deliverables including accountability of each team deliverables in five different world regions.
• Manages employment of outreach officers through an EOR, including establishment, maintenance, and tracking of processes for payroll, expenses, reimbursements, vendor payment, and PTO.
• Oversees the development of an international recruitment plan and strategy to identify and recruit a competitive and diverse international student applicants for all academic programs prioritizing students from regions relevant to the Scope of Work.
• Responsible for the development of required, measurable, and outcome-based comprehensive progress reports on international student recruitment and outreach activities, in addition to target application data to communicate progress, challenges, and strategies to NYU and NYUAD leadership.
• Develops customized and data-driven assessments of all recruitment initiatives to ensure required outcomes for recruitment plans are adequately accomplished.
• Empowers team members to take a well-informed, data-driven, and strategic approach to country-level and regional-level outreach through providing guidance, training, and support.
• Develops user-friendly recruitment resources and tools with assistance from the Business Process Analyst to inform recruitment planning and decision making.
• Assesses ongoing regional strategies based on application targets, adjusting as required.
• Responsible for program budget allocations between regional teams to allow for changes in program needs; monitors budget expenditures and provides input into policies; realignment of funds within various project and activity charge codes
• Oversees the planning and travel for all team members to recruitment and yield functions, including school visits, recruitment fairs, prospective student receptions, and yield events.
• Develops and implements comprehensive onboarding/training of new team members and ongoing trainings for all IIE/NYUAD team members.
• Manages full-team events including annual virtual January Retreat, Summer "mini sessions