IT Support Specialist II

IT Support Specialist II - Kids Dental Brands

Founded in 2002, Kids Dental Brands has been dedicated to providing high-quality dental care to children of all backgrounds in a fun, safe, and welcoming environment. With nearly 60 practices across the country, we continue to grow while staying true to our patient-centered, doctor-led philosophy.

Opportunity

We're looking for an IT Support Specialist II to join our growing team and serve as a key resource for employees and dental practices across the organization. In this role, you'll provide day-to-day technical support, troubleshoot hardware and software issues, manage user accounts and devices, and help keep our technology running smoothly across multiple locations.

Why Join Us?

At Kids Dental Brands, you'll have the opportunity to make a direct impact on the day-to-day success of our teams and clinics by providing the technology support they rely on to care for patients. You'll work alongside a collaborative IT team while gaining exposure to Microsoft 365 administration, endpoint management, healthcare applications, and enterprise operations within a growing organization.

Summary of Essential Job Functions

• Must be based in or around Phoenix, Arizona.

• Helpdesk & tickets: triage, resolve, and document staff / clinic tickets in the helpdesk ticketing system; consolidate related multi-clinic issues.

• End-user & clinic support: desktop, peripheral, printer/scanner, and application support, remote and via escalation.

• Clinic telephony: triage phone issues and coordinate with the telephony / VoIP vendor; follow the escalation path.

• Identity & account lifecycle: provisioning / deprovisioning, application accounts, security / access group membership, stale-account cleanup.

• Device & endpoint support: enrollment, configuration, compliance, and break/fix for centrally managed devices.

• Routine operations & reporting: scheduled report pulls and routine file / report preparation for downstream business teams.

• Vendor coordination: drive issues to closure with third-party vendors and service partners.

• Documentation & communication: ticket notes, KB articles, team standups, team channels, and cross-training for coverage.

• Compliance & security hygiene: HIPAA-aware PHI handling, change control, least privilege; escalate security concerns.

• Maintain our core values of compassion, authenticity, talent, and teamwork; all other duties as assigned or apparent.

• Perform other duties as assigned.

At a Glance

• Location Requirements: Must be based in or around Phoenix, Arizona
• Experience Required: 2-3+ years of help desk, desktop support, or IT operations experience
• Work Environment: Hybrid 3 days per week on-site

Compensation and Schedule

• Salary: $65,000-$85,000k depending on experience
• Schedule: Full-time with standard business hours and flexibility as needed

Qualiofications

• Education: High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred.
• Experience: 2-3+ years of experience in help desk, desktop support, or IT operations. Experience supporting multiple locations or healthcare environments is preferred.
• Certifications: No certifications required. CompTIA A+, Network+, Microsoft MS-900, or MD-102 certifications are preferred and may be pursued during employment.
• Computer Skills: Experience supporting Microsoft 365 environments, Microsoft Entra, Intune, help desk ticketing platforms, and remote support tools. Familiarity with Windows administration, basic networking concepts, PowerShell, and healthcare or dental applications is a plus.
• Language Ability: Strong written and verbal communication skills with the ability to remain professional, organized, and calm while supporting end users in a fast-paced environment.

Benefits That Support You Personally and Professionally:

At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include:

• Health Coverage - Medical, dental, vision, and basic life insurance
• Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance
• Wellness Program - Incentive-based wellness initiatives plus access to our Employee Assistance Program
• Financial Security - 401(k) retirement plan with company match
• Paid Time Off - Paid time off, wellness days, and paid holidays annually

Apply today to help protect and strengthen the systems that support our growing organization and mission.