Executive Director - The Park at Surprise

Who You Are:

Leadership is at the core of this role. You have actively managed multiple departments in a professional setting with organizational and management success. You will manage a Senior Living Community effectively and profitability in accordance with company standards. You accept responsibility for the community operations- good or bad.

Essential Duties and Responsibilities:

Fiscal Control

• Monitor on a daily and monthly basis performance against budget and takes appropriate action to ensure community is overall profitable.
• Monthly profit and loss reviews with owner.
• Monitor accounts receivable and takes appropriate action to minimize aging.
• Approve all expenses utilizing the designated purchase order system and ensure invoices are approved and paid in a timely manner.
• Provide training to department heads in fiscal accountability as needed.
• Responsible for the community credit card. Must follow Community Credit Card policy as established.

Human Resources Management

• Responsible for the recruitment and selection of all Community department heads and subsequently all Community personnel.
• Consults with department heads regarding staffing in their department, conducts exit interviews with all staff that leave Community employment and reports results to HR Department.
• Ensures adequate and effective orientation and training of the Community's employees.
• Directly supervises and evaluates all department heads by providing ongoing, timely performance feedback.
• Supervises all admissions, transfers, and discharges with appropriate department supervisors.
• Conducts general staff meetings.
• Visits all shifts on a regular basis to evaluate performance of all three shifts.
• Responsible for the overall wage and salary plans of the Community and makes recommendations to the management for changes in order to remain competitive in the Community market.
• Fairly and consistently applies personnel policies and procedures.
• Ensures the proper use of safety equipment and procedures to minimize accidents and worker compensation claims.

Regulatory Compliance

• Keeps updated on changes in federal, state and local regulations.
• Maintains Community in compliance with all government regulations.
• Monitors quality standards on a regular basis and effectively resolves any deficiencies.
• Develops and maintains positive rapport with regulatory agencies.
• Must know and follow all regulations regarding labor and employment.

Resident Services

• Periodically assists resident services department with resident care as needed.
• Observe and uphold resident rights at all times.
• Relate to residents in a courteous, empathetic, and cooperative manner.
• Must be willing to work with staff from all departments to ensure quality of care for residents.
• Keep environment safe and clean for residents.
• Assist other staff as needed on the floor.

Marketing / Sales

• Responsible for thoroughly knowing and understanding the product and services offered by the Community, as well as understanding the market.
• Develops ongoing marketing plans and strategies.
• Actively markets Community and establishes good relationships, both in general, and with the many specific groups/individuals important to the Community’s success.
• Fosters and communicates an atmosphere of "quality care and customer relations" within the Community.
• Trains all employees to market the Community and creates a sales culture.
• Solicits feedback on an ongoing basis from families, residents, and others to improve service in the Community, and provides appropriate responses to complaints in a timely fashion.
• Build awareness by one-on-one contact with local professionals (i.e.: medical, marketing and community service groups).
• Meets sales and occupancy goals monthly set by RDO and RDS.

Leadership

• Leads by example – follows the Koelsch Communities Core Values, Quality Standards, and Common Purpose.
• Creates a positive environment, which encourages creative, positive problem solving and overall job satisfaction for employees.
• Develops a strong management team among department heads and supervisory personnel, which fosters interdepartmental cooperation.
• Develops subordinates by devising specific option plans for performance improvement and creating opportunity for growth and development.
• Continually assesses staff leadership potential and prepares appropriate individuals for successful promotion.
• Other duties as assigned.

Job Requirements:

• Must possess high levels of integrity and honesty.
• Possesses qualities of leadership, tact, and adaptability to change.
• Has an upbeat, positive, flexible, and enthusiastic personality and can be congenial with fellow employees, residents, and the public at large.
• Maintains proper hygiene.
• Must be professional in dress and presentation.
• Willing to be active during entire work shift.
• Able to effectively communicate verbally and follow oral and written directions.
• Must be a mature individual and be capable of using own judgement and initiative in daily duties.
• Has strong organizational skills, as well as the ability to prioritize and meet deadlines.
• Must be able to effectively communicate verbally and in writing in standard English and use own judgment and initiative in daily activities.
• Detail and team work oriented.
• Must be drug-free and submit tourinalysis drug screening upon hire and routinely.
• Must be able to pass a criminal background check upon hire and as required by state regulations.
• The employee shall be responsible for maintaining the integrity of Koelsch Communities.

Supervisory Requirements:

• This role directly oversees all departments of the community and directly supervises all department heads. Reports directly to the Regional Director of Operations.

Licenses, Certifications, & Education Required:

• Possesses licenses or certifications (Alcohol sales license, Food Handlers, CPR, etc.) as required by state law.

Uniform and Appearance Requirements:

• Professional business wear abiding by the Community dress code policy.

Position Equipment:

• This role is provided access to a company credit card (subject to KSC credit card policy), a cell phone, and laptop for work use and is ultimately responsible for all equipment and property assigned to the community currently or in the future.

Work location and Travel Requirements:

• This role is a 100% on-site role with travel required on an as-needed basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.

Special Demands:

Must possess qualities of leadership, tact, and adaptability to change. Must uphold community dress policy, possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use own good judgement and initiative in daily duties.