Veterinary Technician Supervisor, AVECCC (Gilbert)

AVECCC (Arizona Veterinary Emergency & Critical Care Center) is a 24hour veterinary emergency and critical care and specialty center in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our support staff has amazing opportunities to learn and grow in the field through many different pathways. Our goal is to provide our staff with many pathways from front office to leadership and beyond.

Compensation:

• $23-$29 per hour (DOE)

Schedule:

• Various scheduled available, apply to learn more!
• 3/12s

Job Purpose : The purpose of the Veterinary Technician Supervisor is to provide high quality medical support and nursing care to companion animal patients in addition to providing top leadership and oversight to the technicians, supports the emergency veterinarians and assists the organization of the daily workflow of the hospital.

Duties & Responsibilities:

Training In collaboration of the Lead Training Coordinator, assists in the development of training protocols and procedures to ensure existing technical staff as well as new staff members are onboarded efficiently and effectively

Interview potential new technicians and technician assistant candidates

Technician and technician assistant staff leveling and reviews

• Review leveling criteria and benchmarks for employee advancement per hospital protocol
• Performs mid and annual formal performance reviews per hospital protocol for technicians and technician assistants

Lead the veterinary technician team by example

• Acts a mentor for technical staff with particular focus on Technician Leads
• Ensure appropriate medical techniques are being utilized
• Ensure that employees are demonstrating positive customer service to all clients

Provide feedback to the Senior Leadership Team if any corrective action or coaching is needed for any employee.

Follow up on coaching to ensure it is being implemented.

Document training and coaching sessions.

Communication act as the bridge between the leadership team and technical staff to maintain open channels of communication and constructive dialogue

Schedule, plan, and conduct bi-weekly Technician Lead meetings

• Advanced agenda of meetings provided to leadership team
• Ensure that the Skill of the Week topics discussed during these meetings are disseminated to the rest of the staff

Quarterly/bi-annual check-in meetings with technicians and technician assistants

Participate in regular team meetings with Leadership Team to:

• Identify areas for improvement within the company
• Ensure consistent messages are being disseminated to employees
• Increase knowledge of supervisory and leadership skills
• Develop a cohesive team with other members of the Leadership Team

Assist with monitoring offices and hospital areas and ensure compliance with duties. Notify Assistant Hospital Manager if proper policies are not being followed or duties not being completed

• Lab meets regularly with Lab Officer to ensure equipment is properly maintained and there is always an adequate quantity of supplies
• Radiology collaborate with Radiology Officer to ensure that radiation safety protocols are enforced and radiology badges are properly managed
• Equipment collaborate with Equipment Manager to ensure:
• Broken equipment and supplies are properly addressed

o Surgery collaborate with Equipment Manager to ensure equipment is properly maintained and there are adequate supplies

Train staff to properly clean and wrap surgical packs

Ensure surgical suite is properly stocked, cleaned, and maintained at all times

o Isolation

Kept clean and stocked

Collaborate with Equipment Manager to ensure equipment and supplies are properly maintained and functioning

Engagement act as a leader to improve staff retention and foster a culture of growth and development

Identify and solicit opportunities for growth within the technical staff

Identify areas of personal strength and weakness that may enhance or hinder job performance

Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention

Use engagement survey results to assess and implement adjustments as necessary

Fully competent regarding organizational policies and procedures

• Involved in the develop and implementation of new policies and SOP as relevant

Establishes and reinforces a supportive team environment

• Discourages negative attitudes, gossip
• Leads by example

Seeks out and participates in leadership development and advancement opportunities

Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc

Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.

Hospital Operations contribute to seamless and cohesive operations of the hospital

Assists with resolving client needs, concerns, and complaints where appropriate

Maintain and perform scheduling for the technical staff

• Ensure appropriate staffing levels and assist Hospital Manager to fill schedule openings

This is a full time position, must work a minimum of 36 hours a week, no less than 4 shifts per week, and could be expected to be available to help on all shifts if needed

o Scheduled time is split between training, communication, and engagement duties with each being equally important

Job Requirements

• 3-4 Years Technical background
• 3-4 Years Veterinary Emergency background
• 2-3 Years Leadership background

Required Knowledge/Skills

Experience equivalent to job duties and responsibilities

Excellent communication skills written and verbal

Strong computer skills

Strong ability to multi-task

Strong work ethic and professionalism

Physical

Able to properly restrain dog and cat patients for veterinary care and procedures

Able to stand, sit, bend, restrain, squat for extended periods of time

Able to function within a busy, stressful work environment in a mature, professional manner

Able to lift 60 lbs in a safe manner

Able to type, write and verbally converse

Able to work the posted schedule

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Healthis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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