Desktop Support (Software)
Desktop Support (Software)
HIGHLIGHTS Location: Â Phoenix (AZ)Â
Position Type: ContractÂ
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Overview:Â
This is an entry-level position where you will be providing technical assistance to customers regarding various hardware and software applications. The main duties include troubleshooting and diagnosing different technical issues, assessing, and understanding the user needs and issues, and recommending/implementing technical fixes for our Associates.
Successful applicants will be tasked with the following:
- Resolving general helpdesk tickets for end-users within a Windows environment
- Active Directory Group/User/Password changes
- Troubleshooting networking and connection issues
- Providing basic training in computer operation and management
- Hardware troubleshooting
- Following escalation procedures
- General software access issues
- Provide in person and onsite technical support to a wide range of user
- Identifying outdated documentation
The ideal candidate will be able to do the following:
- Ability to work onsite for first 4-6 weeks and hybrid afterwards (~1 days in office/week currently)
- Comfortable with Active Directory and Windows 10/11 support
- Ability to work across a 6am â 5pm Mountain Time shift schedule (8hr shift with 1hr lunch break, schedule will be based on the team need for coverage)
- Excellent communication and customer service skills
- Ability to maintain a work log of job tickets with relevant and updated notes
- Ability to follow written instructions
Â
Qualifications:
- PowerShell experience
- A+ Certification
- 2 Years of IT experience
"We are GTN â The Go To Network "
Recommended Jobs
Physician -Orthopaedic Spine Surgeon
Job Description Job Description Description: The CORE Institute is seeking highly qualified neurologists who wish to be part of a dynamic and integrated team dedicated to delivering the best i…
Senior Manager - Operations Risk Management
**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, …
Caregiver Night Shift Jobs Peoria AZ | Paid Training (7 pm to 7 am)
About The Night Shift Position Established in 1996, Adultcare Assistance has set the gold standard for thoughtful planning, client interaction, and home care delivery. Our success has led to rapid…
Histology Manager in Arizona
Looking for a Histology job? My name is Leah and I"m a healthcare recruiter, I"m here to help! I have a new Histology Manager position available near Wellton, Arizona! Details- Full-time and permanent…
Cake Decorator
Position Purpose: Our Cake Decorator will execute day-to-day operations in our Bakery department and provide a memorable experience to all our customers. A Cake Decorator has a keen eye for Food Safe…
Optometry job- Lake Havasu-Excellent Opportunity
Growing private practice looking to add a medically oriented OD, who is interested in the practices Dry Eye clinic and Eye Spa - ocular aesthetics and open to growing that side of the practice; Monday…
Restoration Supervisor (Water Mitigation)
Job Description Job Description SERVPRO of North Tempe is hiring a Restoration Supervisor ! Benefits SERVPRO of North Tempe offers: Competitive compensation Superior benefits Caree…
Child Care Lead Teacher- Paradise Valley, AZ
Job Description Job Description Center: Paradise Valley, AZ Job Type: Full-Time, Part-Time No evenings or weekends! Build your career in the early childhood education field and become…
Youth Development Specialist - Palm Lane Elementary Branch
Job Description Job Description FLSA STATUS: Non-Exempt REPORTS TO: Program Director LOCATION: 6339 W Monte Vista Rd, Phoenix, AZ 85035 JOB SUMMARY The Youth Development Specialist is res…