Business Systems Analyst - Customer Identity Access Management

Job Opening: Business Systems Analyst – Customer Identity Access Management (CIAM)

📍 Location: Phoenix, AZ

🕒 Employment Type: Full-Time

📅 Duration: 6 Month(s) contract to hire

Are you a seasoned Business Systems Analyst with a passion for identity and access management? Join a dynamic financial institution where your expertise will directly impact digital strategy, customer trust, and operational excellence.

🔍 About the Role

As the CIAM Business Systems Analyst, you will oversee the day-to-day operations of the CIAM platform, ensuring compliance with internal policies and regulatory standards. You’ll serve as the bridge between business goals and technology solutions, driving initiatives that enhance user experience, security, and efficiency.

💼 Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements aligned with strategic and regulatory objectives.
• Act as the CIAM Subject Matter Expert, advising on solution design, configuration, and process optimization.
• Translate business needs into detailed system requirements, user stories, and technical documentation.
• Support the full solution delivery lifecycle: requirements gathering, process mapping, testing, deployment, and post-launch support.
• Maintain accurate documentation for CIAM applications and ensure accessibility across teams.
• Manage application configuration changes in accordance with SDLC and Change Management protocols.
• Coordinate with internal IT teams, vendors, and implementation partners to deliver integrated CIAM solutions.
• Monitor application performance, lead incident/problem management, and conduct Root Cause Analysis.

🛠️ Required Skills & Experience

• 8+ years of relevant experience in business systems analysis or CIAM/IAM.
• Bachelor’s degree in a related field.
• Proven leadership experience preferred.
• Advanced knowledge of Financial Services or Banking industry.
• Strong understanding of regulatory compliance, industry standards, and legal obligations.
• Expertise in process and data analysis across one or more domains.
• Experience as an SME in CIAM/IAM systems and deployment.
• Skilled in user lifecycle management, access reviews, and policy enforcement.
• Proficient in CIAM platform tools for configuration, log monitoring, and support.
• Strong documentation and process adherence capabilities.
• Excellent communication skills across technical and non-technical teams.
• Deep familiarity with SDLC methodologies and change management.
• Demonstrated success in incident resolution and Root Cause Analysis.
• Strong grasp of data integrity, security, and privacy best practices.

🌟 Why Join Us?

This is your chance to be part of a forward-thinking organization that values innovation, collaboration, and customer trust. You’ll work alongside talented professionals and contribute to impactful digital transformation initiatives.

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $60.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.