Regional Resource Center Manager

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

The Regional Resource Center (RRC) is critical to this success, acting as the central nervous system for our national field operations. We are looking for an experienced leader to fill the role of Manager, Regional Resource Center and drive the efficiency of our vast technician network.

Key Responsibilities:

• Performing overall resource management by knowing the installation, inventory, and subcontractor resources across multiple regional offices and by allocating work orders accordingly, ensuring maximum operational efficiency
• Collaborating with internal Region Managers and external 3rd Party Providers to drive workforce productivity, focusing on resource planning, performance analysis, and the implementation of operational efficiencies, such as: productivity reporting/tracking, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other organizational services
• Partnering with multiple parties and departments for the successful launch of new clients and initiatives
• Leading a department of 30-45 resource coordination employees, including three supervisors; coaching and mentoring on all related activities (training, hiring, performance appraisals, and terminations)
• Leading initiatives for all aspects of customer service, including our internal field teams; designing and implementing streamlined workflows and tools that ensure timely and efficient operational support
• Establishing and leading governance processes within the department, including regular staff and management meetings to review performance, strategize, and align goals
• Overseeing the real-time monitoring and management of daily quota/capacity and technician movement, proactively addressing scheduling anomalies and ensuring high levels of service delivery and quota attainment

Skills, Experience and Requirements

Education and Experience:

• Bachelor’s degree from four-year college or university and 2 years related experience strongly preferred; or equivalent combination of education and experience (Master's degree a plus)

Skills and Qualifications:

• Ability to effectively respond to and interact with all levels of organizational staff
• Proficiency with Workforce Management Systems and advanced competence in data analysis tools (e.g. Tableau and Google Sheets)
• Superior presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
• Proven ability to apply a flexible and innovative leadership philosophy to drive priorities in a fast-paced, growth-oriented, and time-critical environment
• Ability to work collaboratively with Internal and External business partners

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )