Global Operations Supervisor
- Full-Time
- Salaried
- Exempt
- Manage the Desert Depot sample shipping team responsible for daily sample fulfillment operations.
- Set clear performance expectations, provide coaching, and conduct performance evaluations.
- Develop team capabilities through training and professional development.
- Maintain strong functional relationships with sample coordinators in Italy and Colombia.
- Promote collaboration and knowledge sharing across regional sample operations teams.
- Own all global sample processes from formulation through delivery.
- Monitor the lab dashboard to track sample formulation progress.
- Coordinate production schedules with the formulations team.
- Ensure accurate inventory entry for newly formulated samples.
- Update processes to align with organizational changes.
- Maintain global standardization (labeling, sample sizes, documentation).
- Identify and implement process improvements.
- Lead forecasting efforts for sample demand using pipeline data.
- Document workflows and train regional teams on updates.
- Serve as the owner of the global sample platform, ensuring functionality and user adoption.
- Gather user requirements across regions and collaborate with IT for enhancements.
- Test system functionality and troubleshoot issues.
- Adapt the tool to evolving processes.
- Ensure accurate sample inventory entries across regions.
- Conduct regular audits and resolve discrepancies.
- Enforce data entry standards and regulatory compliance.
- Control access to GLP samples and confidential experimental compounds.
- Manage end-to-end international logistics for sample distribution across the US, Italy, and Colombia.
- Build and maintain relationships with customs brokers, freight forwarders, and regulatory agencies.
- Ensure compliance with regulations including EPA, APHIS, TSCA (US), REACH/ECHA (EU), IMDG/IATA, and regional import/export requirements.
- Oversee preparation and accuracy of shipping documentation (Commercial Invoice, SDS, customs declarations, Dangerous goods declaration).
- Resolve customs holds and regulatory issues proactively.
- Monitor KPIs for international shipments and implement improvements.
- Maintain ready audit records of all shipments and documentation.
- Review incoming requests and coordinate fulfillment across regions
- Work with third-party labs when needed
- Track request-to-delivery timelines and address bottlenecks
- Keep requesters updated on status
- Bachelor's degree required in a related field (Supply Chain, Logistics, Operations, Chemistry, or similar)
- 3–5 years in process improvement, inventory management, logistics, supply chain, or operations.
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