Network Operations Technician

Network Operations Technician

HIGHLIGHTS

Location:Â Phoenix, AZ (Hybrid)Â

Schedule : Night shift (8:00pm - 7:00am)

Position Type:Â Direct Hire

Hourly / Salary:Â BOE

Residency Status:Â US Citizen or Green Card Holder ONLY

Overview:

Our client is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management. Â Essential responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customers supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.

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Responsibilities:

• Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.

• Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.


• Proactively monitor operating systems, databases, servers, and network devices.


• Complete assigned tasks in a timely manner; escalate as required to management and/or customers.

• Ensure escalations are handled in a professional, consistent, and relentless manner.

• Manage incidents from beginning through final resolution, including customer notification.

• Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.

• Handle hardware installation, configuration, troubleshooting, and replacement of servers, appliances, and devices such as UPS units, PDU’s and other networking and infrastructure related components.

• Patch Windows and Linux servers.

• Administer messaging systems (Exchange), trouble ticketing system (Service Desk).

• Coordinate the installation of client department-specific applications and systems.

• Contact support for various systems on campus as well as troubleshooting hardware/applications.

Qualifications:

• BS degree or equivalent training or experience in IT, Computing or a relevant field.

• Experience in messaging systems (Teams, Exchange, O365)

• Familiar with trouble ticket system (ServiceDesk).

• Must be able to adapt to new technologies and processes.

• High level of attention to detail.

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