Bellperson

Job Description

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa

• 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort

• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose

• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge

• 2024, 2023, 2022 OpenTable Diners' Choice Award

• 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US

• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World

• 2023 Men’s Health Travel Awards - Top Relaxation Destination

• 2023 TripAdvisor Traveler's Choice Award

• 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US

• AAA Four Diamond Rating

• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming
• Team member referral bonus
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Matching

IDEAL CANDIDATE

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with an open mind, exceptional interpersonal skills, and attention to detail.

SUMMARY

Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff, as well as, providing lobby doors coverage. Greeting arriving guests and retrieving their luggage and assisting with parking and retrieving guest cars. Delivering rooms drops, amenities and any other guest or group requests.

ESSENTIAL FUNCTIONS

• Greet guests in a friendly manner and offer assistance with luggage

• Operate courtesy shuttle

• Provide Lobby door coverage

• Park and retrieve guest cars in a safe and courteous manner

• Baggage handling, delivery, pick up and storage

• Offer room escorts and resort tours to arriving guests

• Communicate with other departments in a friendly and professional manner

• Be aware of local attractions and restaurants and make recommendations to guests

• Accurately communicate with other shifts regarding issues arising from day-to-day operations

• Deliver room drops, Amenities, Ice and any other guest requests or group items

• Signing in and out of complimentary guest bikes and basic maintenance on bikes

• Keeping front drive, bell area, bell carts and lobby entrance clean and presentable

• Maintain a positive attitude and take initiative

• Assist with the training and coaching of new hires

• Assist to maintain lobby and patio furniture, cushions, pillows, and décor

• Attend and embrace CIVANA training and development courses

• Maintain the distinct CIVANA aesthetic, appearance, atmosphere and culture

• 2+ years of Bellman and/or Valet experience (or comparable role)

• Customer Service experience

• Luxury Experience preferred

• Basic proficiency in working with computers

• Must have reliable transportation

• Available to work a flexible schedule, including weekends and holidays

• Monitor and refresh lobby water station as needed

• Other duties as required

QUALIFICATIONS

• Strong verbal and written communication skills

• True desire to satisfy the needs of others in a fast-paced environment

• Ability to interact with all guests, internal and external, effectively with tact and diplomacy

• Strong follow through skills

• Ability to handle multiple tasks at once

• Clean driver's license with a least two years driving experience on a full license.

• Ability to lift heavy luggage and stand/walk for an extended period of time

EDUCATION

• High school degree or GED equivalent