Patient Care Coordinator Orthopedics

Join Arizonas Leader in Minimally-Invasive Pain Care

About Advanced Spine and Pain (ASAP)

Advanced Spine and Pain (ASAP) is a comprehensive interventional pain practice with twelve locations across Arizona. We pride ourselves on individualized patient treatment programs driven by an outcomes program developed by our own physicians. Our physicians are board-certified specialists and our non-physician providers typically have years of experience in interventional pain management

ASAP is committed to whole-patient care having launched an integrated behavioral health program at our Phoenix locations. This collaboration makes us the first interventional pain management group in the state to implement a behavioral health integration program at our practices.

Innovative Treatments : We offer cutting-edge minimally-invasive procedures designed to provide effective pain relief with limited downtime.

• Collaborative Environment : Our team of top specialists works together to provide the best medical care and experience to our patients.
• Patient-Centered Care : We focus on individualized treatment plans to ensure optimal outcomes for our patients.

Employee Benefits

We value our employees and offer a comprehensive benefits package including:

• Paid Time Off (PTO)
• Sick Time
• 401(k) Retirement Plan
• Medical Dental and Vision Insurance
• Seven Paid Holidays

JOB TITLE: ASOP Coordinator

FLSA STATUS (Exempt/Non-Exempt): Non-Exempt

SUPERVISION RECEIVED: Reports to VP Administrative Operations

SUPERVISION EXERCISED: NONE

GENERAL STATEMENT OF DUTIES

Responsible for checking patients in and out of their appointments at the Deer Valley location and answering the ASOP line. Answering calls in a pleasant manner aiming towards a one call resolution. Responsible for assisting patients with inquiries and scheduling appointments. ASOP Coordinator is also responsible for maintaining schedules and insurance compliance. Communicating with patients via the various platforms offered and maintaining the various electronic messaging platforms.

ESSENTIAL FUNCTIONS

• Responsible for managing the front desk for the ASOP team in Deer Valley. Checking patients in and out ensuring appointments are scheduled prior to leaving.
• Responsible for answering the incoming ASOP line scheduling all types of appointments including but not limited to new patients follow ups post ops and assisting with surgical appointments as necessary.
• Registers new patients ensuring accuracy.

• Meet metrics as set forth within the department ensure 100% answer rate. Provides individualized care which encourages the patients ability to maintain or attain the highest practical physical mental and psychosocial well-being.
• Assists with obtaining requesting and maintaining patient records and loading referrals in the EMR.
• Attends to the patients needs aiming for a one call resolution.
• Demonstrates appropriate knowledge and competence of designated skills identified for this position.
• Fosters a positive and professional procedural environment by interacting with all people in a considerate helpful and courteous manner and by participating as a team member.

• Updates patient demographics charts and insurances as needed.
• Responsible for managing ASOP providers schedules.
• Responsible for reviewing processing and following up on orthopedic recalls.
• Calls on all cancelled and no showed appointments.
• Assists surgery scheduler in scheduling surgeries follow up pre and post op appointments.
• Assists in processing internal referrals for surgical candidates including DME imaging or other evaluations.
• Responsible for maintaining and processing all forms of inbound communications including faxes emails imaging CDs and mail.
• Assists in maintaining the various company methods of communication including emails portal requests text messages and chats.
• Works in collaboration with the ASOP providers and surgery scheduler to assist patients and schedule them accordingly
• Ability to communicate with patients and third parties proficiently and professionally.
• Responsible for answering inbound phone calls in a pleasantmanner
• Maintains HIPAA at alltimes
• All other duties asassigned

EDUCATION

• High School Diploma/GED Certificate

EXPERIENCE

• Three to five years work experience in amedical officesetting
• Previous medical practice/pain management experience
• 5 or more years experience with computer and paperless processes
• 5 years experience of MS Office products

KNOWLEDGE

• Working knowledge of medical insurances
• Prior use of practice management and EMR programs
• Work independently while maintaining a positiveattitude

SKILLS

• Skilled communicator and ability to work effectively in resolvingproblems
• Strong office and computer skills experience with paperless workflows
• Solid organizational skills
• Exceptional attention to detail.
• Bilingual preferred

ABILITIES

• Ability to quickly resolve conflict in a respectful manner
• Ability to work independently and maintain a positive attitude
• Ability to interact with management physicians and teammates at all levels and effectively.
• Ability to communicate with teammates and management both in oral and written form.
• Ability to be able to meet deadlines in a fast-paced quickly changing environment.
• Ability to act as gatekeeper and escalate relevant information to leadership as needed.
• Ability to treat confidential information with appropriate discretion.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Good visual acuity accurate color vision.
• Requires sitting and standing associated with a normal office environment.

ORGANIZATIONAL REQUIREMENTS

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.

Required Experience:

IC