Customer Service Representative (Mortgage Loan Servicing)

Job Description

Job Description

LHH Recruitment Solutions is partnered with a growing financial services firm in Tempe, AZ that is looking to add a Customer Service Loan Servicing Specialist to join the team! This is a full-time in-office position, pay range $20.00-$23.00 per hour depending on experience. Must have mortgage customer service loan servicing experience to qualify.
The Mortgage Loan Servicing Customer Service Representative serves as the primary point of contact for borrowers regarding their mortgage accounts. This role is responsible for providing exceptional customer service by answering inquiries, resolving account issues, explaining mortgage servicing processes, and ensuring compliance with company policies and regulatory requirements.

Job Duties:

• Respond to inbound and outbound customer calls, emails, and written correspondence regarding mortgage loan accounts.
• Assist borrowers with questions related to payments, escrow accounts, taxes, insurance, loan balances, and account history.
• Explain mortgage servicing procedures, including payment processing, escrow analysis, payoff requests, and loan modifications.
• Research and resolve customer concerns, disputes, and servicing issues in a timely and professional manner.
• Process customer requests for account updates, address changes, loan information, and documentation.
• Educate customers on available options for delinquent accounts and hardship assistance programs.
• Coordinate with internal departments to resolve borrower concerns and ensure accurate account handling.
• Maintain detailed and accurate records of customer interactions in servicing systems.
• Review and interpret loan documents to provide accurate information to borrowers.
• Adhere to all federal, state, and company policies.
• Meet established productivity, quality, and customer satisfaction goals.
• Identify opportunities to improve customer experience and servicing processes.

Qualifications

• High School Diploma or GED required.
• Minimum 1+ year of recent customer service loan servicing experience required in the mortgage industry.
• Experience handling high-volume customer interactions.
• MLS and CRM experience is required.

If you meet the minimum requirements apply now!

Pay Details: $20.00 to $23.00 per hour

Search managed by: Morgan Ross

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.