Field Service Engineer - Industrial PLC Automation

WGNSTAR is a dynamic and growing company with a global footprint, primarily focused on the semiconductor industry. We’re excited to be partnering directly with one of our valued clients to fill a key position on their team. This is a unique opportunity to contribute to meaningful work in an innovative environment.

Schedule: Monday – Friday, 8:00am to 5:00pm
Pay Rate: Up to $105K DOE
Location: Chandler, AZ area
Travel: 25%
Position Type: Full-Time, Direct Hire

Principal Duties and Responsibilities:

• Quick response to customer requests. emergency services and 24x7 "On Call" support.
• Scheduling services calls with customers.
• Equipment on-site commissioning, installation and qualification, testing, maintenance, trouble shooting and calibration services.
• Work under strict occupational safety and health standards (OSHA, NPFA).
• Assist maintaining organization of materials, customer spare/repair parts, equipment builds.
• Identifying tools and resources necessary for completion of tasks.
• Training customers in the operation and maintenance of equipment.
• Telephone, email and in-person technical support.
• Create clear, concise, and complete commissioning procedures & troubleshooting documentation.
• Writing/editing templates, operating procedures and manuals.
• Coordinate with cross-functional work teams such as field applications, support and services, product management, manufacturing and marketing or sales.

Requirements:

• Associate degree in an electro-mechanical, electrical or electronic discipline or equivalent military training.
• 5+ years’ experience in field service or similar position.
• Excellent communication skills (both verbal and written).
• Ability to read and understand electrical drawings and assembly drawings.
• Experience with factory automation, or electronics devices production.
• Experience in programming PLC’s and HMI’s .
• Must have a valid passport and driver’s license.
• Must be able to pass background check and drug test.
• Must be able to pass customer’s site requirements.

This position is a good fit for someone who:

• Has very strong technical knowledge of electrical circuitry, mechanical and electronics and factory automation industrial tools, machinery or equipment.
• Has excellent troubleshooting skills.
• Has proven situations/issues/projects where the candidate showed self-sufficiency and problem-solving skills.
• Has excellent customer service skills, focus on the customer.
• Is well organized, with a keen attention to detail.
• Can work alone and without supervision.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.