Partner Solutions Specialist
:
Primary Duties and Responsibilities:
- Provide front line technical support to parents, students, and faculty through phone and chat
- Partner with Tier 2 Support with any tickets that require escalation to our internal teams
- Ensure accurate and timely service, respond quickly and proactively to customer requests
- Maintain individual and team service quality goals
Skills, Abilities, and Expectations:
- The ability to communicate clearly and professionally in written and verbal form
- Maintain a high level of customer service with internal and external customers
- Excellent phone etiquette in a call center environment
- Coachable and teachable attitude
- Goal and detailed-oriented
- Dependable and strong work ethic
- Ability to navigate multiple software applications
- Spanish speaking preferred
Education/Training Required:
- High school diploma or higher
- Well-versed in technical support
- Experienced in a call center environment
- Have the desire and willingness to grow
Environmental Conditions :
- Partially enclosed office workspace
- Collaborative office environment
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