Billing Lead-Performance & Technology

Application Deadline May 19, 2026 @ 11:59 pm

At Falck US, Revenue Cycle Management isn’t just numbers – it’s how we help real people after some of the most stressful moments in their lives. Behind every claim is a patient and a colleague who made that claim possible. In Billing, you make that part of their journey easier – no blood, no needles, just smart, compassionate support.

Our RCM Billing organization is built around three pillars:

• Billing Managers – own performance and people in their markets.
• Billing Specialists – do the day‑to‑day work on claims.
• Billing Leads – design the way we work: training, tools and processes, so Billing Managers and specialists can win.

As a Billing Lead, you report to the Senior Billing Manager and work across all markets. You don’t manage people – you manage standards, methods and improvements . You partner closely with the three Billing Managers and with the RCM Support & Transformation team in Mesa (analysts, academy, connectivity, compliance support, master data) to turn problems into better ways of working.

If you enjoy combining deep Billing knowledge with training, tools or process improvement – and you like helping others succeed – one of these roles could be a strong match.

Click on the below link for a short video about what it means to join Falck!

Position Summary:

The Billing Lead – Performance & Technology makes sure our Billing tools work for our people . You are Billing’s first line on Billing‑side technology, helping ensure our systems are stable, issues are resolved at root‑cause, and that worklists, views and small automations support productivity rather than slow it down.

You work closely with Billing Managers in Mesa, the Support & Transformation team’s connectivity and analyst resources , and DT/BI in both Mesa and Orange County to remove unnecessary manual work and improve the user experience for billers and supervisors.

What We Offer:

· Full-Time Benefits (Medical, Dental, Vision, Life)

· 401(k) with company match

· Training and Career Development

· Generous Paid Time-Off

Essential Functions:

In this role you will be Billing’s first point of contact for tech issues

• When Logis, portals, imports, worklists or related tools misbehave, you help capture the problem clearly and coordinate with DT and the Support & Transformation connectivity team to find and fix the root cause.
• Help prevent repeat incidents by ensuring fixes are documented and communicated.

Support productivity through better tools and configuration

• Work with Billing Managers to understand where time is lost due to system setup (views, filters, queues, routing).
• Recommend and test changes that make it easier for billers to see and complete their work efficiently.

Partner on automation opportunities

• Together with the Process Excellence Lead and analysts resources in the Support & Transformation team and DT/BI, identify concrete process steps that can be automated (rules, workflows, scripts, RPA).
• Support scoping, testing and rollout of these automations, and gather feedback from users.

Monitor system performance and user experience

• Help track basic system health and Billing‑relevant performance (e.g. latency, queue behavior, failed imports).
• Raise and follow up on issues that have a real impact on Billing’s ability to hit its targets.

Support training on new tools and features

• Work with the Training & Quality Lead to make sure new features and tool changes are reflected in training materials and demos.
• Provide hands‑on support to managers and senior billers when new functionality goes live.

Qualifications:

• Bring Billing + technology experience
• Typically 5+ years in Ambulance Billing/RCM or similar, with experience working in Billing systems, portals or clearinghouses.
• Have been the “go‑to” person for system questions or small improvements on your team.

Are comfortable in the space between business and IT

• You can talk to billers and managers in plain language – and you can also describe issues clearly to DT/BI and partners.
• You enjoy understanding how data flows and how configuration affects daily work.

Care about productivity and user experience

• You notice when people fight the system, and you want to fix the cause, not just push harder.
• You like using simple metrics and feedback to decide what to improve first.

Work collaboratively and stay calm under pressure

• When something breaks, you help structure the problem and coordinate the right people rather than panic.
• You like being part of a small network (Process Excellence, Training & Quality, Support & Transformation, DT/BI) that solves Billing problems together.

Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

· Small to medium office or shared work space

· Work varied shifts to include days, nights, weekends and holidays

Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

· Ability to sit for long periods of time

· Ability to use a computer for long periods of time

· Ability to use hands to handle, control, or feel objects, tools, or controls.

· Ability to repeat the same movements for long periods of time

· Ability to push and lift to 25 lbs.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.