Medical Front Office Receptionist
- Provide excellent customer service to visitors, patients, and staff in person and
- Manages patient registration and eligibility of insurance.
- Connecting the uninsured and underinsured with enrollment services.
- Manages medical appointments and providers schedules.
- Collect and process accurate payments from individual patients.
- Supports the organization as needed.
- Excellent customer service skills.
- Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V.
- Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc.
- Able to use medical Electronic Health Records: Nextgen.
- Knowledge of privacy and confidentiality policies and regulations.
- Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.
- Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.
- Ability to confirm private insurance benefits and determine associated co-pay requirements.
- Possess a positive attitude.
- High school diploma required.
- Associate degree preferred.
- A minimum of three years of combined experience in customer service, patient registration, or other direct care medical experience required.
- Bilingual in Spanish is preferred.
- Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
- Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
- Must pass substance abuse testing upon employment and submit to random testing during employment.
- Must provide an updated immunization (IZ) record at the time of employment.
- Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
- Must obtain a First Aid/CPR Card within (90) calendar days of employment and maintain a valid CPR Card during employment.
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