Hospitality Host

$17 per hour

Overview

The Hospitality Host serves as the first point of contact for all visitors, vendors, contractors, residents, and prospective buyers entering the resort. This role is responsible for warmly greeting guests, directing them to their appropriate destinations, and collecting necessary information from all non-resident visitors. Additionally, the Hospitality Host distributes promotional materials to prospective guests and residents, contributing to a welcoming and informative guest experience. A strong emphasis is placed on professionalism, customer service, and maintaining a positive first impression of the resort.

Job Duties

• Greets all visitors, vendors, contractors, residents, and prospective buyers, directing them to their destinations (Essential)
• Obtains name, license plate number, phone number, and email address of each non-residential/guest entering the community/resort. Forwards information obtained to the sales office for follow-up within 24 hours (if applicable) (Essential)
• Greets and registers late arriving RVs, if applicable. Escorts late arriving RVs to the appropriate site (Essential)
• On a nightly basis, checks all buildings, turns-off lights, and locks doors and gates as directed. Monitors the community/resort, noting any deficiencies (i.e. broken lights, missing signs, etc.). Noting occurrences/observations within the community (Essential)
• Notes all unusual occurrences on the daily log sheets (Essential)
• Hands-out promotional material to prospective guests and residents
• Answers the telephone courteously and records pre-call visitor information appropriately. Prepares pre-call sheets for the following day
• Submits maintenance requests for issues such as electrical, sewer and water break problems as needed
• Other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Basic computer proficiency, including the ability to use email and the internet
• Excellent written and verbal communication skills
• Strong customer service skills
• Ability to read maps
• Must have a valid driver's license

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide