Customer Service Representative

Are you passionate about helping people and delivering exceptional customer service? Join our team as a Customer Service Representative and make a difference by assisting members with transportation to and from medical appointments.

Why You’ll Love This Role

• Work remotely (with specific requirements) after completing in-office training.
• Be part of a mission-driven team that supports healthcare access.
• Gain experience in a fast-paced, high-volume environment.

What You’ll Do

• Handle 100+ inbound and outbound calls daily to assist members with ride ETAs and scheduling.
• Verify eligibility and coordinate non-emergent transportation services.
• Enter and maintain accurate data in transportation management systems.
• Provide empathetic, professional support to a diverse customer base.
• Meet key performance indicators (KPIs) and maintain confidentiality (HIPAA compliance).

What We’re Looking For

• Minimum 1 year of call center experience (any industry).
• Ability to manage high-volume calls and multitask effectively.
• Strong communication, problem-solving, and adaptability skills.
• Dedicated workspace and hardwired internet connection (30 Mbps minimum)—no hotspots.
• Availability to work in Central Time Zone and attend mandatory training.
• Must not be in a caretaking role during work hours.

Top Skills

Communication | Empathy | Patience | Problem-Solving | Adaptability | Professionalism | Multitasking | Accuracy | Courtesy | Reliability | Initiative | Collaboration | Efficiency | Positivity

Work Environment

• Training is in-office at our Phoenix location (free parking available).
• After training, work remotely with required equipment.
• Multiple shifts available (Central Time Zone), but specific shift assignment cannot be guaranteed.

Shifts Available

6:00am - 2:30pm Sun-Thurs CST / 5:00-1:30 AZ Time (x4)

6:00 am - 4:30 pm Mon-Tues, Fri-Sat CST / 5:00-3:30 AZ Time (x4)

7:00am - 3:30pm Sun-Thurs CST / 6:00-2:30 AZ Time (x6)

7:00 am - 5:30 pm Mon-Tues, Fri-Sat CST / 6:00-4:30 AZ Time (x5)

8:30 am - 5:00 pm Sun-Thurs CST / 7:30-4:00 AZ Time (x1)

8:30 am - 5:00 pm Mon-Tues, Thur-Sat CST / 7:30-4:00 AZ Time (x2)

9:30 - 5:00 pm Sun-Wed, Sat CST / 8:30-4:00 AZ Time (x3)

6:30 am - 3:00 pm Mon-Fri CST / 5:30-2:00 AZ Time (x5)

7:30 am - 4:00 pm Mon-Fri CST / 6:30 -3:00 AZ Time (x6)

8:00 am - 4:30 pm Mon-Fri CST / 7:00-3:30 AZ Time (x3)

8:30 am - 5:00 pm Mon-Fri CST / 7:30-4:00 AZ Time (x6)

10:30 am - 7:00 pm Mon-Fri CST / 9:30-6:00 AZ Time (x5)

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.