Customer Experience Intern

Job Description

Job Description

Voted one of Phoenix’s Great Places to Work, Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation, customer experience, and people-first culture makes this an exciting place to learn and grow.

As a Customer Experience Intern, you will gain hands-on exposure to customer support operations while developing professional communication, problem-solving, and technical skills in a fast-paced, high-growth environment. This internship is designed as a learning-focused experience, supported by training, and regular feedback. This internship is all about learning! You'll get training and regular feedback to help you grow.

Internship Overview

• Duration: Temporary, fixed-term internship: March - Sept

• Schedule: Part-time and full-time options, Monday through Friday. (based on program needs)

• Department: Customer Experience

What You’ll Learn

During this internship, you will:

• Learn best practices in customer service and customer experience

• Develop professional written and verbal communication skills

• Gain hands-on experience using CRM platforms and customer support tools

• Understand how customer interactions impact product quality, operations, and brand trust

• Build transferable skills applicable to future roles in customer service, operations, or business

Key Responsibilities

Under supervision and guidance, the intern will function as an entry-level Customer Service Representative and actively support day-to-day customer operations, including:

• Responding to customer inquiries via phone, email and chat with professionalism and empathy

• Assisting customers with basic questions related to orders, accounts, products, and service cases

• Accurately documenting all customer interactions, resolutions, and follow-up needs in CRM systems

• Shadowing experienced team members to learn issue resolution, escalation paths, and de-escalation techniques

• Supporting timely follow-ups to ensure customer satisfaction

• Monitoring assigned queues and tasks to meet response expectations

• Participate in team meetings, training sessions, and coaching opportunities

Who You Are

• Customer-focused: You enjoy helping people and take pride in creating positive experiences

• Clear communicator: You’re comfortable speaking with customers and expressing yourself professionally

• Coachability-first: You’re open to feedback and eager to learn

• Detail-aware: You understand the importance of accuracy, documentation, and follow-through

• Team-oriented: You show up ready to support the team and contribute positively

Internship Qualifications

• Currently enrolled in or recently graduated from a college, university, or vocational program (preferred but not required)

• Strong verbal and written communication skills

• Basic computer proficiency and ability to learn new systems

• Service-oriented mindset with a positive attitude

• Ability to lift up to 15 pounds occasionally

Benefits of This Internship

• Hands-on experience in a real customer-facing environment

• Exposure to customer experience operations at a high-growth company

• Skill-building, mentorship, and professional development

• Paid internship with structured training and support

We are proud to be an inclusive, equal opportunity employer