Help Desk Technician POST NUMBER: 470765

Help Desk Technician

6?Month Contract-to-Hire | Onsite (M–F, 8am–5pm)
Location: Onsite in Tempe, AZ (only local candidates will be considered)
Note: At this time, we are unable to work with 3rd?party vendors or C2C arrangements. Candidates must apply directly.

About the Role

Our client, a leading financial services organization, is seeking a polished, customer-facing Help Desk Technician to join their internal IT Support team. This individual will provide Tier 1–2 support onsite and directly assist end users across the business—including executives—while maintaining a high level of professionalism and technical expertise.

This is a 6-month contract-to-hire opportunity offering full-time, onsite work in a structured and fast-paced environment.

Key Responsibilities

• Provide Tier 1–2 support for end users in a corporate financial services setting.
• Manage approximately 40 tickets per week and 10 inbound support calls per week using Salesforce as the ticketing platform.
• Support and troubleshoot:
  • Microsoft 365 applications
  • Azure / Azure Active Directory
  • Email configuration, mobile email, and Outlook issues
• Perform laptop reimaging, configuration, and deployment.
• Support networked printers, including configuration and troubleshooting.
• Deliver in-person support with a professional, executive-ready presence.
• Document work thoroughly and follow established IT processes.
• Escalate advanced issues appropriately while maintaining ownership of user communication.

Required Skills & Experience

• 2 years of Help Desk, Desktop Support, or IT Support experience.
• Proficiency with Microsoft 365, Azure/Azure AD, and common enterprise tools.
• Experience resolving Tier 1–2 technical issues independently.
• Strong communication skills and the ability to support executive-level users.
• Experience working with ticketing systems.
• Highly self-driven and organized with strong follow-through.

Preferred / Bonus Skills

• Experience with any of the following:
  • Intune (device management)
  • Okta (identity/SSO)
  • Adobe (Creative Cloud & Acrobat)
  • Zoom and RingCentral (unified communications)
• Background in financial services or other regulated/professional environments.

Soft Skills

• Professional presence with strong customer service skills.
• Calm, solutions-oriented approach—especially when working with executives.
• Ability to work independently while contributing to a collaborative team environment.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.