Technician, Quality Control
Roles & Responsibilities
- Document complaint samples received in the Field Assurance Lab for evaluation.
- Support daily requests for sample return kits, including assembly, shipping domestically and internationally, and maintaining tracking documentation.
- Ensure accurate and timely shipping of sample return kits and track inventory through approved vendors.
- Oversee and process image/video review requests, maintain the review tracker, and follow up on pending requests.
- Maintain good documentation practices (GDP) when recording preliminary and sample analysis results.
- Escalate unexpected issues to the Supervisor/Manager.
- Adhere to good laboratory practices (GLP) consistent with biosafety protocols.
- Maintain a clean and organized work environment.
- Ensure professional working relationships with internal and external customers and support staff.
- Manage the storage and disposal of complaint samples in accordance with procedures.
- Support continuous improvement of lab processes.
Experience Required
- Previous warehouse experience (preferred).
- Experience in the medical industry (GMP) and/or laboratory environment (preferred).
Skills & Certifications
- Good written and verbal communication skills.
- Detail-oriented and ability to work independently and in cross-functional teams.
- Basic problem-solving and troubleshooting skills.
- Proficient in MS Office.
- Knowledge of the FedEx shipping system for precise shipping transactions (preferred).
Eligibilities & qualifications
- High school diploma, GED, or equivalent.
- Associate degree or equivalent experience preferred.
- Must have proof of Hep B series, be willing to undergo Hep B series, or sign a waiver.
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