HVAC Warranty Service Technician

Job Description

Job Description

About the Role: As a Warranty HVAC Technician , you will be responsible for diagnosing, repairing, and maintaining residential HVAC systems under warranty. You will ensure that all warranty-related repairs and services are completed efficiently while maintaining high standards of quality and customer satisfaction.

Key Responsibilities:

• Perform warranty service, maintenance, and repair of residential HVAC systems, including heating, cooling, and ventilation equipment.

• Diagnose and troubleshoot HVAC system issues covered under warranty, ensuring proper documentation and resolution.

• Evaluate warranty claims and determine if repairs fall under warranty coverage.

• Collaborate with manufacturers and internal teams to process warranty claims and obtain necessary parts.

• Conduct regular inspections and preventative maintenance to prevent future system failures.

• Repair or replace components such as motors, fans, thermostats, and filters as needed.

• Communicate effectively with customers, explaining warranty terms, repair options, and system improvements.

• Accurately document all service activities, including diagnostics, repairs, and parts used for warranty processing.

• Stay updated on industry advancements, best practices, and emerging technologies to enhance technical skills and knowledge.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a Residential Warranty Service HVAC Technician or similar role.
• Strong technical skills and proficiency in diagnosing and repairing residential HVAC systems.
• Solid knowledge of HVAC codes, regulations, and safety standards.
• Excellent problem-solving and troubleshooting abilities.
• Exceptional customer service and communication skills.
• Ability to work independently and efficiently manage time and workload.
• Physical stamina and the ability to work in various weather conditions and confined spaces.
• Valid driver's license with a clean driving record.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: Honesty, Integrity, and Reliability.
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – leadership training that directly results into bigger career opportunities.

Join A/C & Plumbing Doctors, where honesty, integrity, and reliability drive our success.

A/C & Plumbing Doctors is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.