Manager, Operational Excellence

Job Description

Job Description

Job description:

Summary

Compactor Rentals of America is seeking a Manager of Operational Excellence to drive high-impact initiatives across the organization. This role focuses on improving operational processes, enabling system-driven workflows, supporting integrations, and executing cross-functional initiatives that increase productivity, scalability, and profitability. The ideal candidate can operate across multiple departments and levels within the organization.

Key Responsibilities

1. Lead Execution of Strategic Initiatives

· Own execution of high-impact initiatives across Sales, Operations, and Finance tied to company priorities

· Break down complex problems into structured action plans with clear milestones and ownership

· Drive initiatives such as Lead-to-Cash optimization, contract pricing improvements, service execution enhancements, and IT partnerships

· Track progress, surface risks, and ensure delivery of measurable outcomes

2. Process Improvement & Operational Efficiency

· Identify inefficiencies across quoting, installation, service workflows, and contract lifecycle processes

· Design and implement standardized, scalable processes

· Reduce manual effort and eliminate redundancy

· Improve key cycles including lead-to-order, install-to-bill, and service-to-resolution

3. Systems Enablement & Adoption

· Process improvement and project management experience

· Support Salesforce and operational system optimization through rollout

· Ensure workflows are embedded into systems to drive consistent execution

· Train CRA team members, monitor adoption, and identify gaps

4. Contract & Revenue Optimization Support

· Support contract renewal tracking, CPI adjustments, and pricing consistency initiatives

· Assist in building workflows for contract lifecycle management

· Identify margin improvement opportunities through pricing discipline

5. Territory & Service Network Optimization

· Analyze sales and service territory performance

· Improve territory coverage, density, and productivity

· Align territories with demand, asset deployment, and service requirements

6. Vendor & Service Execution Optimization

· Analyze vendor performance across cost, quality, and responsiveness

· Support development of vendor scorecards and KPIs

· Identify opportunities to improve vendor utilization and reduce cost per job

7. Integration Execution

· Support execution of Day 1–100 plans for integrations

· Coordinate cross-functional integration tasks

· Track milestones, risks, and dependencies

· Maintain and improve integration playbooks

8. KPI Tracking & Operating Cadence

· Build and maintain dashboards for contract, sales, service, and vendor performance

· Support weekly and monthly operating reviews

· Identify trends, risks, and performance gaps

9. Cross-Functional Coordination & Execution

· Partner across departments to align company priorities and execution timelines

· Identify dependencies and remove blockers

· Ensure initiatives are coordinated and executed efficiently

Preferred Qualifications

• Bachelor’s degree in business or 5+ years of equivalent experience
• Experience in service-based, logistics, or asset-intensive industries
• Exposure to Salesforce CRM, ERP’s, Workday, Monday.com systems
• Experience supporting system implementations or digital transformation initiatives
• Experience supporting mergers & acquisitions or integration projects
• Strong analytical skills with proficiency in Excel or data tools
• Demonstrated ability to work in fast-paced, high-growth environments