Project Coordinator - IT Service Delivery
- Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities including, but not limited to:
- Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources providing assistance with project preparation, scheduling, and administrative support.
- Creates, and processes ongoing engagements in PSA software including contracts, change requests and other modifications.
- Assists with tracking and maintenance of subcontractor SOWs in the PSA tool
- Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget.
- Initiates projects and kick-off, including:
- Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)
- Coordinates and leads project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule.
- Ensures assigned resources are scheduled and prepared for assigned work
- Monitors project activity and captures required data accordingly
- Performs ongoing updates and completion to project specific documents per defined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents
- Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)
- Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues.
- Responsible for coordination of the project through closure.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis demonstrating behaviors consistent with the organization's values
- Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferred
- Proficient use of Microsoft Office applications - Excel, Word, PowerPoint, Outlook
- Minimum 3 years' professional experience preferably with knowledge of project management practices.and/or in an IT Support role (eg. Service Desk, PC Desktop Support, etc.)
- Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery)
- None required, however any industry recognized certifications in Project Management (PMI), Information Technology, or Microsoft Office training are beneficial
- Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, ,project updates, escalations)
- Ability to recognize project improvement areas and adapts well to an ever changing environment.
- Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture
- Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline.
- Strong planning and organization skills; detail oriented with attention to accuracy.
- Flexibility and willingness to embrace change in a high volume, fast paced environment.
- Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed.
- Maintains high integrity with strong ethics and business values.
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