Supervisor Mortgage Support

SUPERVISOR MORTGAGE SUPPORT

WHAT IS THE OPPORTUNITY?

The Mortgage Support Supervisor provides leadership, guidance and support to a team of mortgage support specialists who complete fulfillment support tasks such as disclosing all initial loan package disclosures and initial closing disclosures as well as all re-disclosures in accordance with TRID. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall task management. This includes but is not limited to –task monitoring, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's.

WHAT WILL YOU DO?

• Oversee the generation of initial/revised loan estimates and closing disclosures: Ensure the team accurately prepares and delivers loan estimates and closing disclosures within regulatory timelines, maintaining compliance and precision.
• Manage fee retrieval and accuracy analysis: Direct the process of retrieving and reviewing fees to ensure accuracy, identifying discrepancies and implementing corrective measures as needed.
• Evaluate change of circumstance requests: Guide the team in assessing the validity of change of circumstance requests, determining whether re-disclosure is necessary, and ensuring compliance with regulatory requirements.
• Ensure timely issuance of TRID disclosures: Monitor and enforce adherence to TRID requirements, ensuring all necessary disclosures are issued promptly and accurately.
• Supervise automated compliance testing: Oversee the execution of automated compliance testing, review alerts, and ensure appropriate actions are taken to address and clear any issues.
• Review originator-submitted files for completeness: Lead the review process to verify that all credit, income, and asset documentation submitted by originators is complete and meets established standards.
• Responsible for effectively managing the team pipeline to ensure all departmental SLA’s are met and/or exceeded.
• Responsible for training, motivating and counseling staff and holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
• Ensures all colleagues on their team operate in accordance with the established workflow.
• Serves as a single point of contact for all escalated matters.
• Develop relationships with other leaders and staff to promote a positive and customer centric environment.
• Monitor and assess team performance and activities.
• Other duties as/or assigned by management.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Minimum 5 years of mortgage experience including management in a mortgage banking company or related financial institution required.
• Minimum 5 years of experience working with FNMA/FHLMC guidelines and standard industry guidelines required.
• Minimum 5 years of experience of state and federal lending regulations (e.g. Respa, Reg Z, Ecoa, State Fair Lending) required
• Bachelors Degree Preferred
• Empower LOS Preferred

Additional Qualifications

• Must be detailed oriented and possess management skills with emphasis on planning, organization and scheduling.
• Excellent verbal and written communication skills sufficient to interact with staff, internal and external contacts.
• Proficient computer skills with experience using Microsoft Suite and Empower LOS.
• Very good analytical skills are beneficial.
• Ability to pay close attention to detail, and work under deadlines

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.