Recovery Vendor Support Coordinator
- Handle customer complaint claims due to repossession activity through customer calls, research and communication with recovery vendors and auctions.
- Review, approve or decline fees associated to the repossession and/or transport of vehicles to auction.
- Create, review, audit and submit invoices for payment for repossession charges owed to recovery vendors.
- Follow-up with recovery vendors regarding contracted SLAs, performance trends and clarification on gray area scenarios.
- Ensure confidentiality of the company's operations, portfolio, customer information, and computer technology.
- Navigate through multiple software windows
- Performs other related duties as assigned. So What Kind of Folks Are We Looking for?
- Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
- Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
- A mind for the details. Okay we know “detail-oriented” is on about every - but we really mean it!
- Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
- Timely. We don't believe in being “fashionably late”. You'll need to adhere to regular and predictable attendance.
- Organization and time management skills in spades. You'll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
- Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
- $19/hourly
- High School Diploma or GED required
- Must be comfortable working on site and have availability weekdays from 7am-4pm. This team works out of our Operations Center in East Mesa.
- Must be self-motivated with strong decision making and problem solving abilities
- Must be comfortable working in a call center environment
- Professional and persuasive communication skills
- Value and embrace diversity
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- 11 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.
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