IT Help Desk

Job Description

Job Description

Join our growing and innovative Team today!

Vyon Technology is currently seeking to fill an IT Help Desk Technician position in the North Phoenix area. This is a full-time position and an opportunity for growth and development, and limitless potential for those who go above and beyond. We are a Cloud and Managed Services Provider who thrives on providing full customer service to our wonderful client base of Healthcare Providers, Accountants, Attorneys and Professionals. We are a result driven organization, and our reputation and quality of service is our number one priority.

The IT Help Desk Technician is responsible for a wide range of technological situations, and therefore our ideal candidate is a self-motivated, driven individual with diverse technical skills. The ideal candidate should enjoy a variety of tasks including interacting with new and established clients in a fast-paced work environment while resolving issues with enthusiasm and patience. The ideal candidate must be a team player with a positive attitude and a willingness to embrace the differences of those you work with.

Ideal Candidate

• Strong analytical and problem-solving skills in the areas of hardware/software installation, repair, upgrade and maintenance
• Minimum 2 years IT Help Desk experience
• Advise clients in the operation and maintenance of systems/equipment
• Works within a structured change management process
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
• Acts as a liaison with customers on administrative and technical matters for assigned projects
• Excellent communication, time management and organizational skills
• Interacts with vendors to facilitate repairs/troubleshooting of hardware/software
• Provides on-site, phone and in-person support to customers Including: installation and servicing/repairing servers, firewalls, switches, desktops, laptops, printers, and VoIP phones
• Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance
• Data center skills such as rack & stack, patching and power distribution
• Documents system problems and resolution for future reference
• Local travel between client sites is required

Must be able to be available for regular on-call rotation on alternate weekends

Skills and Experience:

• Microsoft Server Technology
• Network Switching and Routing
• Cloud Based Services
• Office 365 / Exchange Server
• Dell, HP, SuperMicro Server Hardware
• Hyper-V
• Failover Cluster Manager
• Storage Array Networks
• Microsoft Office
• Microsoft Visio
• Experience with system performance, error reporting and monitoring tools
• Experience designing and implementing solutions at an enterprise level