Director of Housekeeping

The Boulders Resort and Spa Scottsdale are looking for a Director of Housekeeping. The Boulders Resort and Spa is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,300 acres of the Sonoran Desert foothills with panoramic views of 12 million-year-old boulder formations. If that wasn't enough, our stylish restaurants offer captivating views from every turn and we are looking for a strong leader for our Housekeeping team. If you are Housekeeping Executive with experience in hotels or high-end resort atmospheres, we want to hear from you.

Job Description:

• The Director of Housekeeping manages all aspects of the Housekeeping Department.
• The Director works with all Housekeeping line staff to meet quality standards set by the Boulders Resort & Spa.

Essential Functions:

• Manage staffing needs including interviewing, hiring, training, counseling, and conducting performance evaluations.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the resort, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with on-coming manager and/or supervisor.
• Work with Housekeeping Coordinators on a one-on-one basis to build their housekeeping skills.
• Complete performance inspections on Room Attendants after completion of service to suites.
• Check all VIP rooms for incoming guests.
• Complete performance inspections on House attendants during their daily work schedule to ensure all areas are clean and up to Resort Standards.
• Works with the Public Area Team to ensure property cleanliness and helps to ensure that projects are on track for completion.
• Evaluate the condition of furniture, fixtures, and décor, and report.
• Monitor issuance of all Resort keys and equipment.
• Assist Executive Director in monitoring overall staff performance on a daily, weekly, and monthly basis, completing 90-day and annual performance evaluations on all Housekeeping line staff.
• Maintain a record of rotational deep cleans, suite cleans, and carpet cleaning programs.
• Assist in the resolution of staff challenges including scheduling, disciplinary action, incentive programs, etc.
• Assist with inventory and monitoring of all tools and supplies.
• Communicate and interface with other departments to provide personalized service.
• Facilitate quick delivery of guest errands.
• Able to resolve guest challenges.
• Keep the work area clean, professional, and inviting at all times.
• Other duties assigned by the General Manager.

Qualifications:

• At least 3 years of experience in a senior role in the housekeeping department.
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service.
• This position requires a high school diploma or GED.
• Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment.
• At least 2+ years experience in hospitality or guest services.
• Bilingual is a plus, but not mandatory.