General Manager

Job Description

Job Description

Position Summary:
A General Manager provides day-to-day leadership overseeing all aspects of operations at the hotel in accordance with the Company Mission Statement; including maximization of financial performance, creating and maintaining a unique guest experience, staff development within established quality standards, and promoting brand image in the local community. A Leader that provides vision and leads by example.

General Manager Duties & Responsibilities:
Financial
− Responsible for maximizing revenues and flow through to GOP.
− Responsible for the preparation of property budgets and forecasts.
− Manage labor standards and property-level expenses as approved by management.
− Analyze profit and loss procedures.
− Monitor collection of in-house guest balances and direct bill receivables.
− Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are
within budget and by approved vendors.
− Must manage brand-required standards in all aspects of the franchise license and agreements.
Sales
− Work with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, sales calls and compiling reports.
− Identify and seek out potential business in the local market. Maintain relationships with local companies such as key people to increase Hotel's visibility.
− Coordinate and implement sales and marketing activities of the property.
− Assist in the development and monitoring of the hotel revenue management strategies with FOM and Sales.
Leadership
− Lead by example and continuously strive to improve.
− Ability to train and coach to bring efficiencies in each department.
− Motivate, encourage and inspire team members.
− Exhibit great interpersonal and communication skills in resolving issues.
− Professionally presentable both in dress and manner.
− Increase inclusion for teamwork and better performance.
− Use time management for the completion of managerial responsibilities.
− Provide a safe and secure hotel for the staff to work and for guests to stay.
− Ensure all decisions are made in the best interest of the hotel and Management Company.

Physical, Mental and Environmental Demands:
− Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms.
− Must have the manual dexterity and coordination to operate all office equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints.

Skills, Educational Background, Experience and Basic Expectations:
− Bachelor's degree/higher education qualification/equivalent in Hotel Management/Business Administration.
− Minimum 3 years of management experience.
− Superior Customer Service skills, able to professionally converse with different cultures.
− Excellent oral & written communication and presentation skills.
− Demonstrate the ability to take initiative and uphold accountability.
− Able to organize, plan ahead and manage workload working in a fast-paced environment.
− Must possess leadership skills to motivate and train staff.
− Proficient in Microsoft programs.
− Ability to organize multiple projects, to manage and prioritize multiple tasks and meet deadlines.
− Efficient in operating hotel property Management systems.