Attendant

PT- Seasonal - Gift Shop Attendant - Hilton Phoenix Resort at the Peak

Job Category: Ops - Hourly Non Mgmt

Requisition Number: SEASO040039

Location: Hilton Phoenix Resort at the Peak, 7677 N 16th St, Phoenix, AZ 85020, USA

Description

The Hilton Phoenix Resort at the Peak is looking for a Seasonal - Gift Shop Attendant to join our amazing team in our Dreamy Draw Market. Hours/Shifts - Flexible with AM/PM availability during high volume seasonal periods - including weekends and holidays. Our Seasonal Positions are from February 2026 - September 2026.

Summary of Benefits

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton

Flexible Schedules

Career Growth & Development

Insurance Benefit Available for both Full Time and Part Time Team Members

401k Plan and Company Match Program

Vacation Pay / Sick Pay Full Time and Part Time Team Members

Holiday Pay Full Time Team Members

Amazing Recognition Programs/Giving Back Community Outreach

Trip Reduction Program Resort off a Main Bus Line

Tuition Reimbursement

$2.00 Team Member Lunch Program

$300 Referral Program

Gift Shop Attendant takes part in servicing our guests around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team!

Assist guests in choosing quality jewelry, gift, clothing and sundry items and ensure proper payment is collected for the merchandise while maintaining Crescent's standards of service. This includes performing all duties of the coffee bar.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Promptly answer telephone in a friendly and professional manner. Assist with directions and answer any other questions guests may have.
• Correctly process a refund or exchange for merchandise being returned.

Required Skills and Abilities:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

Performance Standards

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.