Enrollment Advisor
- Consistently achieves daily targets pertaining to call volume, customer service time, initial contacts, new applications, and new completed files as established by the Enrollment leadership team.
- Achieves term enrollment targets assigned per program.
- Meet the Call/SMS/Email Quality Score as communicated by enrollment leadership
- Consistently participate in 1:1 coaching interactions with direct line manager while being self-aware of current performance, insights and actions needed to improve
- Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program.
- Build and manage a mature, active pipeline of leads
- Advise prospective students using a consultative enrollment process, with the goal of determining if the program is a fit for their educational needs.
- Effectively follow departmental lead management guidelines for all leads.
- Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
- Effectively communicate trends, quality of leads, and program updates with appropriate departmental team members.
- Adhere to Title IV and FERPA compliance standards.
- Consistently conduct self-audits to ensure efficiency and consistency of database.
- Monitor application process to ensure effective communication in tandem with application deadlines.
- Maintain minimum standard database audit scores.
- Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
- Requires the ability to have a flexible schedule, including weekends and evenings to accommodate student, departmental and company's needs. This may include working more than 40 hours a week, at overtime compensation rate.
- 4-year degree from an accredited institution and/or appropriate combination of education and significant experience
- Experience within a sales-focused distributed contact center, inside sales, and/or customer service is preferred
- General knowledge of college admissions and recruitment is preferred
- Exemplary verbal and written communication skills
- The ability to multi-task and work well under pressure with tight timelines
- Proficient in MS Office
- Ability to work the occasional evening until 9:00 PM, and Saturday shifts as required
- This position is based full-time in office at one of our Boundless Learning US offices (Orlando, FL or Chandler, AZ).
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