Resolution Agent

Job Title: Customer Service Agent – Mortgage Experience Preferred

Pay: $20.50/hour

Location: On-site (Training period)

Schedule:

• Training: Mandatory, 3 weeks on-site, Mon–Fri, 9 AM–6 PM
• Post-training: 7 AM–4 PM or 9 AM–6 PM (based on preference)

Description

We are seeking experienced customer service professionals to join our Client Experience team. This role involves handling inbound and outbound emails, overflow inbound calls, and homeowner inquiries across multiple communication channels. You will play a critical role in ensuring homeowners receive exceptional service and timely resolutions.

Responsibilities

• Respond to homeowner inquiries via email, chat, and phone with urgency and professionalism.
• Conduct research and coordinate with internal teams to resolve issues within SLA timelines.
• Assist homeowners with account, payment, loan transfer, insurance, and escrow-related questions.
• Perform deep-dive research for complex issues (e.g., escrow analysis, misapplied payments).
• Maintain accurate documentation and adhere to department guidelines.
• Collaborate with internal departments for swift resolution of homeowner concerns.

Skills & Qualifications

Top Skills:

• Customer Service, Call Center, Mortgage Servicing, Loan Servicing
• Google Suite, CRM tools (e.g., Zendesk), Data Entry
• Strong resolution and de-escalation skills

Ideal Background :

• 1–2 years of customer service experience
• Mortgage or financial services experience preferred
• Ability to multitask and navigate multiple platforms
• Typing speed: 45 WPM with 90% accuracy
• High school diploma or GED required

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Phoenix,AZ.

This position is anticipated to close on Jan 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.