Operations Analyst

Operations Analyst

Location Tempe, AZ | Onsite

COMPENSATION & SCHEDULE

• $25-$30hr

• Monday–Friday, standard business hours

• W2 – Full-Time

ROLE IMPACT

The KYC Operations Analyst supports customer onboarding and compliance operations in a fast-paced financial services environment. This role ensures new accounts are reviewed accurately, required documentation is collected, and potential risks are properly assessed and escalated. Success is defined by attention to detail, timely case processing, and clear communication with clients and internal compliance partners.

• Review and process new client onboarding applications in accordance with established KYC (Know Your Customer) procedures

• Collect, validate, and document required identification and compliance materials

• Assess onboarding cases for potential risk indicators and escalate appropriately

• Communicate with clients through a ticketing system to request documentation and provide status updates

• Follow structured runbooks and internal guidelines while adapting to evolving regulatory requirements

Minimum Qualifications

• High school diploma or equivalent required

• Strong written and verbal communication skills with high attention to detail

• Intermediate proficiency with computers and modern business systems

Core Tools & Systems

• Customer ticketing and case management platforms

• CRM systems

• Microsoft Office or Google Workspace

• Internal compliance and documentation systems

Preferred Skills

• 2+ years of experience in banking, financial services, or a regulated industry

• 2+ years of client service or customer support experience

• Knowledge of cryptocurrency, digital assets, or financial compliance environments

Legal Notice

This position requires successful completion of pre-employment screening, which may include a background check and drug screening in accordance with applicable laws.

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