Client Services Manager, Tucson

Job Description

Job Description

Client Services Manager, Tucson

About the company:

Since 1997, The Driver Provider has been redefining luxury transportation. From VIP clients to corporate events, we deliver world-class service with a personal touch. We believe in quality, safety, and making every journey exceptional — for our passengers and our people.

Job Summary:

Driver Provider is seeking a highly motivated and experienced Client Services Manager to lead our Tucson operations and serve as the primary point of contact for key accounts. This role bridges hospitality, logistics, new sales, and client relationship management, with oversight of day-to-day service delivery, asset utilization, and customer satisfaction in the Tucson market.

This is not a role for the passive or overly structured— Driver Provider is built for entrepreneurial, results-driven individuals who thrive on autonomy, ownership, and meaningful client engagement. You’ll work closely with our Phoenix headquarters for cross-market coordination while serving as the local leader, ensuring our Tucson-based services consistently exceed expectations.

If you're passionate about delivering elite service, enjoy solving challenges on the fly, and know how to nurture client relationships, you’ll thrive at Driver Provider .

Essential Duties and Responsibilities:

Client Account Management & Service Excellence

• Serve as the primary liaison for key Tucson Driver Provider clients, responsible for market growth—building, maintaining, and growing relationships.
• Conduct regular account visits to assess satisfaction and proactively resolve issues.
• Ensure all service touchpoints align with Driver Provider’s high standards for professionalism and excellence.
• Respond quickly and effectively to client feedback and service disruptions to maintain the reputation of Driver Provider.

Business Development

• Identify new sales opportunities to support Driver Provider’s business growth and client retention strategies.
• Represent Driver Provider at local networking events and client meetings.
• Provide feedback on market trends and service opportunities to inform strategic planning with the larger Driver Provider team.

Required Experience & Qualifications:

• Bachelor’s degree in Business, Hospitality, or related field preferred.
• Minimum of 3–4 years in client-facing roles with account management, hospitality, hotel, or transportation experience.
• At least 3 years of supervisory or managerial experience.
• Proven background in sales, guest services, or premium service delivery strongly preferred.
• Valid driver’s license and clean driving record.
• Must be willing to obtain a Commercial Driver License (CDL) at Driver Provider’s expense.
• Able to pass a background check and drug screening per Driver Provider standards.

Key Skills & Attributes:

• Strong leadership and team development skills, aligned with Driver Provider’s service culture.
• Exceptional communication—written, verbal, and interpersonal.
• Highly organized with attention to detail and ability to multi-task in a fluid environment.
• Analytical mindset; able to translate data into actionable decisions.
• Tech-savvy: proficient with MS Office (Excel, Outlook, Word), scheduling platforms, and reporting tools.
• Service-first mindset with a passion for delivering exceptional client experiences in line with Driver Provider’s reputation.

Schedule & Work Environment:

• Frequent local travel required for client meetings and on-site operational support across Driver Provider’s Tucson network.
• Office work may include sitting for extended periods, computer use, and administrative tasks.
• Fieldwork may include being outdoors in varying weather, entering/exiting vehicles, and lifting equipment or luggage up to 50 lbs.

Eligibility Requirements:

• Legal authorization to work in the U.S.
• 23 years or older for company vehicle insurance requirements.
• Ability to travel between Tucson and Driver Provider’s Phoenix hub when needed.

This is a role for a doer , a problem-solver , and a relationship builder . If you're looking for a dynamic opportunity with autonomy, impact, and the chance to lead within a high-touch service environment, Driver Provider wants to hear from you.

Benefits:

• Health, Dental & Vison insurance
• Paid time off (PTO)
• Paid Sick Leave
• Short- and Long-Term Disability
• Pet Insurance
• Voluntary Term Life Insurance