Water Service Worker

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Job Summary

CITY OF KINGMAN WATER SERVICE WORKER PUBLIC WORKS - WATER OPERATING DIVISION $35,547.20 - $42,660.80/ANNUALLY $17.09 - $20.51/HOURLY TYPICAL SCHEDULE - 5 DAYS/WEEK - MONDAY - FRIDAY 6 AM to 2:30 PM POSITION IS FLSA NON-EXEMPT Learn more about our Benefits & Wellness Incentives. APPLICATIONS MUST BE SUBMITTED BY 1/31/24 Overview The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai mountain ranges along historic Route 66. In 2019, Reader's Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION Performs a variety of duties in support of the City's water meter reading program and operation of utility meters; Reads residential and commercial water meters along an assigned route; Ensures quality customer service to City consumers; and performs minor utility meter maintenance. SUPERVISION RECEIVED Works under the supervision of the Administrative Supervisor, Construction Project Supervisor or Assistant Public Works Director-Utilities. Work is reviewed through field inspections and review of meter readings for results obtained. SUPERVISION EXERCISED None.

Minimum Qualifications/Special Requirements

Education and experience:

• Graduation from high school diploma or GED equivalent;
• Some experience logging and recording information, preferably utilizing automated devices and systems.
• Some experience reading, maintaining and repairing/replacing water meters is desirable.
• One (1) year of customer service related to water or other utility services preferred.
• Any combination of experience and training which demonstrates the knowledge and experience to perform the work.

SPECIAL REQUIREMENTS

• Valid Arizona State operator's license.
• Based on assignment, may be required to participate and obtain NIMS (National Incident Management System) training certifications.

Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

• Traverses assigned routes; Reads water meters on a set route according to monthly billing structure; Accurately records manual and automated meter readings and inputs data into hand-held meter reading computer device to provide needed information for utility billing or other related actions; Downloads daily meter readings to computer and completes daily log; Notes any zero consumption or unusual changes in consumption, location or malfunctions such as leaks or damaged meters.
• Inspects meters and connections for defects, damage and unauthorized connection or use; Reports findings to supervisor.
• Rechecks readings as needed to determine abnormal consumption patterns and analyze possible causes for fluctuation or consumption.
• Calculates consumption.
• Assists in the maintenance and repair of meters; Replaces defective meters; Tests meters for accuracy.
• Maintains assigned tools and equipment.
• Responds to work orders for utility disconnections, re-connections, new orders, and other public works service requests, as assigned.
• Posts non-payment notices; Posts shut-down notices; Post door hangers; Turns water service on and off as required; Notifies customers of water interruptions and of the type of work to be performed.
• Cleans meters/meter boxes and makes field repairs to water meters and performs routine maintenance; Pulls meters for calibration; Cleans brush, weeds, dirt, and other debris away from meter boxes using appropriate equipment and tools; Generates requests to supervisor for larger repairs.
• Properly sets-up traffic control including safety devices, signs, and barricades to provide a safe working environment when working in traffic areas and to notify the public of work in process.
• Performs all duties in conformance to appropriate safety and security standards.
• Responds to customer inquiries encountered on route regarding meter reading schedules, billing, how meters are read, and other customer service-related matter; Refers more difficult customer inquiries and complaints to utility billing and/or supervisor.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts.
• Provides excellent customer service to all contacts.
• Responsible for the safe operation, care, and appearance of assigned vehicles and equipment.
• Regular attendance is an essential function of this job to ensure continuity.
• May be required to work early mornings, evenings, holidays or weekends as needed.
• Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions.

PERIPHERAL DUTIES:

• Suggests changes to improve routes and meter location.
• Assists in making emergency repairs to water mains.
• May serve on a variety of employee committees.
• Performs related duties as required.
• Performs special assignments as requested.

Miscellaneous

Necessary Knowledge, Skills and Abilities:

• Working knowledge of equipment and tools necessary for the reading of water meters.
• Principles and practices of automated data entry, recordkeeping and reporting.
• Addresses and street locations of the City of Kingman and surrounding areas.
• Basic knowledge of the characteristics of domestic animals to ensure safety of self when working among them; Occupational hazards and standard safety practices including safe driving principles and practices.
• Skill in the care and operation of assigned equipment in a safe and effective manner.
• Identifying maintenance needs and mechanical problems and correcting or referring for repair.
• Utilizing computer hardware and software to accomplish work assignments (i.e., Microsoft Office) and demonstrate proficiency to perform data entry and update database.
• Preparing and maintaining records.
• Ability to perform and record mathematic computations accurately and quickly.
• Accurately read and record data from various type of meter dials and formats.
• Operate a hand-held meter reading computer.
• Work independently to effectively perform work assignments.
• Observe and adhere to proper safety precautions.
• Establish effective, cooperative working relationships with other employees, supervisors and the public.
• Drive assigned vehicle under varying conditions.
• Maintain production schedules and carry out assigned projects to their completion.
• Meet physical requirements to include performing physical work, in adverse weather and environmental conditions.
• Sit, walk and stand for long periods of time; and Work with irate or difficult customers and apply proper courtesy and tact to effect appropriate interactions.

COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This is subject to change as the needs and requirements of the position changes.