Program Coordinator
- Program Reporting:
- Maintain and deliver regular reporting on key project milestones, activities, and deliverables to internal and external stakeholders.
- Billing & Subscription Initiations:
- Assist with monthly billing of Professional Services fees and the initiation of new client subscriptions to ensure timely and accurate invoicing.
- Internal Coordination:
- Conduct follow-ups on project tasks and assignments across internal teams to ensure project plans remain on track.
- LDA Hub Data Management:
- Track and report on LDA Hub data activity to support overall project performance and client deliverables.
- Profitability Analysis:
- Assist with quarterly project profitability reviews to evaluate pricing alignment and recommend adjustments as needed.
- Revenue Forecasting:
- Contribute to monthly forecasting of Professional Services revenue based on current pipeline and active engagements.
- Project Artifact Management:
- Promote best practices and ensure consistent tracking, storage, and compliance for all project artifacts and documentation.
- Escalation & Client Support:
- Provide support during weekly Client Success calls by preparing talking points, tracking action items, and escalating project-related concerns.
- Support Ticket Monitoring:
- Monitor and track support tickets assigned to the Professional Services team, ensuring timely resolution and documentation.
- Bachelor’s degree in business administration, Project Management, or a related field preferred
- 2+ years of experience in a project coordination, program administration, or professional services role
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Familiarity with billing and revenue forecasting processes
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; experience with CRM or project tracking tools a plus
- Excellent communication skills with a collaborative and proactive approach
- High attention to detail and comfort working in a dynamic, fast-paced environment
- Experience working with SaaS or software implementation teams
- Understanding of project financials and profitability metrics
- Familiarity with professional services automation (PSA) tools
- Comfortable engaging with clients and leading internal follow-ups
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