Program Coordinator

VisualVault
Tempe, AZ
Position Summary

The Program Coordinator plays a vital role in supporting the successful execution and oversight of GRM’s Professional Services projects. This individual will collaborate cross-functionally with internal teams, monitor project performance, track revenue and cost metrics, and ensure adherence to operational best practices. The ideal candidate is highly organized, detail-oriented, and has a strong sense of ownership for driving programs forward while supporting client success.

Key Responsibilities

  • Program Reporting:
    • Maintain and deliver regular reporting on key project milestones, activities, and deliverables to internal and external stakeholders.
  • Billing & Subscription Initiations:
    • Assist with monthly billing of Professional Services fees and the initiation of new client subscriptions to ensure timely and accurate invoicing.
  • Internal Coordination:
    • Conduct follow-ups on project tasks and assignments across internal teams to ensure project plans remain on track.
  • LDA Hub Data Management:
    • Track and report on LDA Hub data activity to support overall project performance and client deliverables.
  • Profitability Analysis:
    • Assist with quarterly project profitability reviews to evaluate pricing alignment and recommend adjustments as needed.
  • Revenue Forecasting:
    • Contribute to monthly forecasting of Professional Services revenue based on current pipeline and active engagements.
  • Project Artifact Management:
    • Promote best practices and ensure consistent tracking, storage, and compliance for all project artifacts and documentation.
  • Escalation & Client Support:
    • Provide support during weekly Client Success calls by preparing talking points, tracking action items, and escalating project-related concerns.
  • Support Ticket Monitoring:
    • Monitor and track support tickets assigned to the Professional Services team, ensuring timely resolution and documentation.
Qualifications

  • Bachelor’s degree in business administration, Project Management, or a related field preferred
  • 2+ years of experience in a project coordination, program administration, or professional services role
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Familiarity with billing and revenue forecasting processes
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint; experience with CRM or project tracking tools a plus
  • Excellent communication skills with a collaborative and proactive approach
  • High attention to detail and comfort working in a dynamic, fast-paced environment

Preferred Skills

  • Experience working with SaaS or software implementation teams
  • Understanding of project financials and profitability metrics
  • Familiarity with professional services automation (PSA) tools
  • Comfortable engaging with clients and leading internal follow-ups
Posted 2025-07-25

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