Service Manager - Floater

Job Description

Job Description

Description: This is a Floating Service Manager position that will be responsible for providing support to various communities in the Phoenix area as needed. This role requires flexibility and willingness to travel between different locations within the specified region.

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!

The Service Manager leads and delegates all maintenance requests, preventative maintenance procedures, and amenity area maintenance for the property. This position leads the maintenance team by being a mentor and a leader. Additionally, the Service Manager is responsible for the curb appeal of the apartment community, maintaining inventory, and coordinating with vendors. This position works directly with the Community Manager on all aspects of the community and oversees the property to create a comfortable environment for residents, visitors, and associates. The Service Manager manages the maintenance budget with the Community Manager to achieve all property goals. This role will respond to after-hours emergencies (on-call) as well.

What You’ll Do…

• Manage maintenance staff by setting direction, priorities, and schedules daily.
• Maintain, build, schedule, and complete a preventative maintenance program that minimizes emergency repairs and services with a minimum weekly overview.
• Maintain property inventory, monitor purchase orders, invoice approvals, and maintenance budget.
• Ensure apartment units are ready for new move-ins by conducting inspection and quality control.
• Ensure maintenance work orders are completed in a timely manner and to the highest standards of efficiency and safety procedures.

What You Need to Succeed…

• High School Diploma or GED required.
• 3+ years of experience with property management maintenance required.
• 1+ years of supervisory experience required.
• Proficiency in plumbing, electrical, appliance, heating, air-conditioning, and many other areas of repair required.
• EPA Certification Type II or universal required.
• At or within 1 year of hire have a certificate/license with CAMT required.
• At or within 6 months of hire have certificate/licenses with OSHA and CPO required.
• Written, verbal, and oral communication skills; including checking email and phone/voicemail daily.
• Budget knowledge.
• Basic computer skills and knowledge of property management systems such as Yardi, SightPlan, etc.
• Pass criminal background screening prior to employment.
• If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.

What We Do for You…

• Premium pay available for required duties completed outside regular operating hours based on business needs and after-hours coverage.
• Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
• Up to 40% apartment discount.
• Continuing education and tuition reimbursement.
• A generous PTO policy.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
• Avanti Cares Program that helps employees in financial need.
• Tenure-based Anniversary Recess.
• Avanti Advisors Program to help new hires with onboarding.

This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with [email protected].