Join Our Team as a Customer Experience Specialist!

At Axis Roofing, we’re more than just a roofing company—we’re a small, family-owned business built on the values of Dependability, Elevation, Fearlessness, and Integrity. We take pride in delivering top-quality roofing solutions while creating an exceptional customer experience. We are seeking a Front Desk Support Specialist to join our team—someone consistent, dependable, and looking for long-term growth with a company that truly values its people. Work Schedule This is a part-time position with both in-office and remote hours. In Office Monday & Friday: 8:00 AM – 5:00 PM Tuesday, Wednesday & Thursday: 1:30 PM – 5:00 PM Remote Sunday Evening: 1–2 hours (flexible) What You’ll Do Answer phones with professionalism and warmth, providing outstanding support to customers and vendors Schedule roof inspections and coordinate with our representatives Manage data entry and job updates in our CRM system Assist office staff with daily tasks and office needs Support management with scheduling, data entry, and administrative duties Send and distribute important documents Register warranties and assist with insurance scheduling Requirements Minimum of 1–2 years of administrative, customer service, or office support experience (preferred) Strong communication skills with a professional and friendly phone presence Highly detail-oriented with excellent organizational skills Proficient in Google Suite (Docs, Sheets, Gmail, Calendar) and Microsoft Office (Excel, Word) Comfortable using CRM and other web-based platforms Familiar with social media platforms and open to learning new technology Ability to multi-task and manage priorities in a fast-paced environment Consistent, dependable, and seeking long-term growth with a company Self-motivated, adaptable, and eager to support both office staff and management Reliable with the ability to manage both in-office and remote responsibilities If chosen as a candidate, you will be required to email a short video introducing yourself and explaining why you are the right fit for Axis Roofing. Preferred Qualifications Previous experience in the roofing, construction, or home services industry Experience using CRM or project management software (e.g., AccuLynx, JobNimbus, Salesforce, etc.) Bilingual (English/Spanish) communication skills Background in customer service handling scheduling, warranty, or insurance processes Strong problem-solving skills with the ability to de-escalate challenging customer situations A proactive attitude with the ability to anticipate office and team needs Why You’ll Love Working With Us Flexibility: Enjoy a unique blend of in-office and remote work Supportive Team: Be part of a close-knit, family-owned company that values collaboration Career Growth: Build your skills and grow with a thriving business Stability: Join a company where consistency, integrity, and long-term commitment are truly valued If you’re dependable, eager to grow, and ready to join a fearless team with integrity at its core—we’d love to meet you! Apply today and take the next step with Axis Roofing! #J-18808-Ljbffr Axis Roofing