Director Patient Access
- Leads and directs staff in achieving performance standards while supporting Patient Access leadership to enhance customer satisfaction and financial outcomes
- Serving as a representative of the corporate Patient Access Revenue Cycle Operations department, the role requires close collaboration with facility and regional leadership
- Key responsibilities include overseeing facility-level functions such as registration, financial clearance, counseling, scheduling, bed management, and switchboard operations, with a focus on improving revenue cycle performance and ensuring compliance with audits and service level agreements
- System level, the role leads Optum360 client improvement initiatives and partners with regional and corporate leaders
- Emphasizes leadership development by fostering teamwork, transparency, and accountability, while mentoring staff and emerging leaders
- Ensures compliance with federal, state, and local regulations and drives process improvements in data integrity, quality assurance, and patient satisfaction
- Human resource management duties include hiring, training, evaluating, and retaining staff, as well as managing staffing plans and disciplinary actions
- Engages stakeholders by educating physicians and staff on Patient Access requirements and serving as a consultant and liaison
- Involves preparing reports, analyzing trends, escalating issues as needed, and staying current with industry developments through ongoing professional education and activities
- Onsite in Gilbert Arizona
- HFMA or NAHAM certification
- 5+ years in a supervisory/management role in healthcare or revenue cycle
- 3+ years in customer service, ideally in healthcare
- Experience with Patient Access technologies
- Proficiency in Microsoft Office Suite
- Consulting/project management experience
- Knowledge of payer contracts, compliance, and regulatory standards
- Solid leadership, organizational, and change management skills
- Ability to manage multiple projects and influence stakeholders
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