Loan Servicing Representative

Loan Servicing Representative

Job Summary:
In this role you will assist members, staff, and third parties with general aspects of loan servicing, collateral protection insurance, payment processing, and loan modifications for the credit union. Assist members with resolving vehicle insurance issues. Work with third-party insurance providers in obtaining current proof of vehicle insurance. Processing loan payments. Assisting in the processing of loan modifications and due date change requests.

Salary: $20.00-$26.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:
Collateral Protection Insurance (CPI)

• Assist members with resolving CPI issues with their vehicle loan.
• Research account history to identify if any premium refunds are necessary.
• Contact primary insurance companies to verify coverage and lienholder information.
• Research coverage history to determine if any lapses in coverage exist and correct fees applied.
• Process refund and add-on exceptions on a weekly basis.
• Research and resolve any CPI UDAAP notifications from insurance tracking company.

Department Support

• Process incoming loan payments or other associated transactions.
• Assist with loan modification and due date change requests.
• Handling and distribution of incoming faxes, mail/correspondence.
• Timely response to incoming faxes, phone calls, instant messages, or other electronic communications.
• Respond to member requests to take vehicles out of the country.

Qualifications:
Required Skills:

• Minimum of two years of similar or related experience
• High school diploma or equivalent
• Excellent Customer service and interpersonal communication skills
• Strong organizational skills and attention to detail

Preferred Skills:

• Knowledge of insurance tracking, and lender compliance requirements

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.