Clinical Program Navigator

Job Description

Job Description

Under the direction of the Clinical Program Supervisor (Navigation), the Clinical Program Navigator will assist patients in the linkage and retention of care within the Prisma Community Care Wellness Clinic. In partnership with community resources and programs, you will actively engage with patients who present a need for eliminating barriers to their health and wellness, which is done by guiding patients through health care systems and services and promoting and advocating for medical and social wellness. This position requires that you have a high level of cultural competency in responding to the unique needs of those impacted by adverse social determinants of health, as well as those within the broader 2SLGBTSIA+ community.

The Clinical Program Navigator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

What your day will look like at Prisma Community Care:

Responsibilities include, but are not limited to:

• You will conduct one-on-one education sessions and assessments with clients, to include referrals for internal and external services (e.g., pre-exposure prophylaxis (PrEP), post-exposure prophylaxis (PEP)), treatment, and general wellness/primary care.
• You will introduce biomedical prevention services (PrEP/nPEP/Treatment as Prevention) and general wellness visits, ensuring access, follow-up, and medication adherence and healthcare visits, including supportive services that can enhance harm reduction, behavior change, and maintenance.
• You will provide clear, understandable, current, and accurate information to clients, community members, and volunteers. Provide prevention and harm reduction information in a way that shows respect, listening skills, empathy, and patience in a status-neutral approach.
• You will record all contacts and activities into all system databases and EMR within 24 hours of encounter, completing and submitting all relevant information in accordance with state policy, to include documentation into appropriate databases and reporting systems, and finalizing all documentation within 72 hours of actions being completed.
• You will demonstrate culturally appropriate and culturally reactive engagements with all individuals within the community, performing services, documenting records and referrals, as well as communicating with patients via telephone, email, and in-person.
• You will provide information and referrals for other partnering agencies that provide additional support and services to include surgical and medical needs that cannot be met by Prisma.
• You will take responsibility for an active caseload of at least 60 - 80 individuals that require assistance to start or continue care at Prisma Community Care.
• You will eliminate barriers to care through insurance navigation and enrolling patients in qualifying patient assistance programs that increase access to care. Insurance navigation includes assisting patients in the processes of enrolling in State Medicaid (AHCCCS).
• You will stay informed, engaged, and current with emerging research, trends, and best practices in the field of gender identity, intersectionality, and wellbeing of all.
• You will work collaboratively with other teams to further develop and evolve the needs of the department and organization, including but not limited to, policy reformation, cross-training, and identifying opportunities for growth and improvement within teams.
• You will work directly with the department leadership with other program-related tasks.

We've got great benefits :

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)
• Retirement savings

Who we're looking for:

• You have earned your High School diploma or GED.
• You have demonstrated your ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
• You have demonstrated a sound understanding of gender identity, gender expression, gender presentation, sex, and sexual orientation etc. This includes a strong grasp of local and national resources (medical, mental health, social etc.) for those that are transgender or gender non-conforming.
• You are proficient in Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint) software applications and competent in using electronic medical records and information systems in providing effective documentation of patient care, with a full understanding of HIPAA and protecting patient confidentiality.
• You have demonstrated an understanding of basic medical terminology.
• You are a highly organized self-starter with excellent problem-solving skills, the ability to multi-task effectively and are willing to learn.
• You have the ability to work in fast paced environment with changing deadlines and priorities while maintaining a positive attitude.
• You must demonstrate excellent written and verbal communication, exemplifying professionalism, flexibility, and compassion while exhibiting a congenial and sensitive attitude towards patients.
• All organization employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.

We'd love to see you apply if you have these preferred qualifications too:

• You have demonstrated an understanding of sexual health and wellness and its correlation to HIV, PrEP, PEP, and gender-affirming care.
• You have one year+ of paid or unpaid experience providing direct health services, social assistance services, or advocacy services to underserved communities.
• You possess a valid driver’s license, insurable driving record, and access to a reliable personal vehicle for work-related activities.
• You have experience with eClinical Works (eCW).
• You are bilingual in Spanish and English.

Environmental Factors, Physical requirements, and Compliance

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Travel outside of the Phoenix area approximately 10% of the time.
• Will work primarily in a clinical environment with exposure to computer screens for lengthy periods of time and will need to handle bodily fluids and specimens.
• This is an hourly position that may require evening and occasional weekend work.
• While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms and may need to lift objects up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card.
• Currently have, or are able to obtain within 7 days of employment, a clear TB test.
• Currently have, or are able to obtain within 7 days of employment, a current flu vaccination.
• Currently have, or are able to initiate within 7 days of employment, a Hepatitis-B primary vaccination series.
• Currently have, or are able to obtain within 14 days of employment, a CPR certification.

Equal Employment Opportunity

Prisma Community Care is an equal opportunity employer and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information.

Prisma Community Care provides an inclusive and respectful working environment that represents a wide range of backgrounds, cultures, identities, and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment.

Reasonable Accommodations

Applicants requesting a reasonable accommodation to apply or participate in the interview process for this position should email [email protected].

Compensation details: 22.7-22.7 Hourly Wage

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